Night Shift Front of House DirectorThe Night Shift Front of House Director is responsible for leading all front-of-house operations during the evening shift, ensuring an exceptional guest experience, strong team performance, and efficient execution of restaurant systems. This leader sets the tone for the shift by coaching and developing team members, maintaining operational excellence, and driving speed, accuracy, and hospitality.

This role requires a highly organized, people-focused leader who can thrive in a fast-paced environment, uphold Chick-fil-A standards, and create a positive culture for both guests and team members.

Key ResponsibilitiesLeadership & Shift Oversight

Lead and oversee all front-of-house operations during assigned night shifts

Serve as the primary person responsible for shift execution, guest experience, and team performance during evening hours

Direct, support, and coach front-of-house leaders and team members in real time

Make sound decisions under pressure to ensure smooth restaurant operations

Model professionalism, urgency, and hospitality at all times.

Guest Experience

• Ensure every guest receives remarkable service consistent with Chick-fil-A standards
• Monitor dining room, front counter, drive-thru, mobile ordering, and curbside operations to maintain speed and accuracy
• Address guest concerns, service recovery situations, and complaints promptly and professionally
• Create a welcoming, friendly, and efficient environment for guests throughout the shift

Team Development

Train, coach, and develop front-of-house team members and shift leaders

Hold team members accountable to performance expectations, appearance standards, and service behaviors

Provide real-time feedback and support to improve team effectiveness

Encourage a culture of teamwork, communication, and continuous improvement

Assist with identifying high-potential team members for future leadership growth

Operational Excellence

Ensure front-of-house systems, procedures, and food safety standards are followed consistently

Oversee shift deployment, labor positioning, and break management to support business needs

Monitor throughput, order accuracy, cleanliness, and overall shift readiness

Partner with kitchen leadership to maintain strong communication between front and back of house

Ensure opening, transition, and closing responsibilities are completed thoroughly and on time

Maintain clean, organized, and fully stocked front-of-house areas

Performance & Accountability

Help drive key performance indicators such as guest satisfaction, speed of service, order accuracy, labor efficiency, and sales growth

Review shift performance and identify opportunities for improvement

Support leadership in implementing operational goals and store initiatives

Maintain accountability for team attendance, adherence to procedures, and consistent shift execution

Administrative & Director-Level Responsibilities

Support scheduling, staffing needs, and shift coverage for evening operations

Assist with interviewing, onboarding, and training new front-of-house team members as needed

Communicate effectively with senior leadership regarding shift performance, staffing concerns, guest issues, and operational opportunities

Help develop systems and processes to improve night shift operations

Participate in leadership meetings and contribute to strategic planning for front-of-house excellence

Qualifications Previous chick fil a experience

Previous leadership experience in restaurant, hospitality, or customer service preferred

Strong ability to lead teams in a high-volume, fast-paced environment

Excellent communication, problem-solving, and conflict-resolution skills

Proven ability to coach, motivate, and hold team members accountable

Strong organizational and time-management skills

Flexible availability, especially evenings, weekends, and peak business times

Commitment to Chick-fil-A's values, service standards, and culture

Physical Requirements Ability to stand for extended periods of time

Ability to move quickly and safely in a fast-paced environment

Ability to lift up to 2550 pounds as needed

Ability to work in a busy restaurant environment with frequent walking, bending, and reaching

Preferred Characteristics Positive attitude and strong sense of ownership

High emotional intelligence and professionalism

Passion for serving guests and developing people

Detail-oriented with a strong sense of urgency

Dependable, adaptable, and solutions-focused

Success in This Role Looks Like Night shifts run smoothly, efficiently, and with strong leadership presence

Guests consistently receive fast, accurate, and remarkable service

Team members are well-supported, coached, and engaged

Front-of-house standards are upheld consistently

Evening operations contribute positively to overall restaurant performance and culture

Work Schedule8 hour shift

Weekend availability

BenefitsFlexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Employee discount

Paid training