Front Of House Shift LeaderOur Front of House Shift Leaders are the heartbeat of the shift. They lead with a servant's heart, bring energy to the team, and create an environment where guests feel genuinely cared for. This role is responsible for running the shift and keeping front of house operations smooth, fast, and focused. From overseeing cash handling and running breaks to making sure every position is supported, Shift Leaders keep everything flowing while delivering an exceptional guest experience. You'll work closely with our Directors to execute daily goals, uphold Chick-fil-A standards, and coach and develop team members in real time. This isn't just about getting through a shift, it's about setting the tone, leading by example, and making the entire team better.

If you love leading people, thrive in a fast-paced environment, and take pride in creating moments that matter, this role is for you.

Position Type: Full-time and Part-time

Our Benefits Include

A fun work environment where you can positively influence others

Flexible scheduling (and closed on Sundays)

• Learning first-hand from an experienced Operator and Restaurant Leaders

Intentional growth and development to help you reach your professional goals

Scholarship opportunities

Competitive pay

Complimentary meal during scheduled shift

FOH Shift Leader

Responsibilities

Lead and execute front of house operations, ensuring a smooth and successful shift

Set the tone by modeling a positive attitude, professionalism, and a sense of urgency

Deliver an exceptional guest experience through fast, accurate, and friendly service

Oversee cash handling and ensure register accountability

Coordinate team member breaks and maintain proper coverage throughout the shift

Ensure all positions are staffed, supported, and operating efficiently

Identify and resolve bottlenecks to keep operations flowing at a high level

Answer phones, assist guests, and manage catering orders with accuracy and care

Care for and resolve guest concerns with professionalism and a solutions-focused mindset

Maintain food safety, cleanliness, and organization standards at all times

When not scheduled to lead a shift, assist in front of house operations by serving in various positions, both inside and outside

Maintain clear and consistent communication with Directors regarding shift performance, updates, and any operational needs

Qualifications and

Requirements

Demonstrates strong character, integrity, and a servant's heart

Ability to lead, influence, and support others in a positive, team-oriented environment

Communicates clearly and professionally with team members and leadership

Takes initiative, shows ownership, and follows through on responsibilities

Able to think critically, solve problems, and make sound decisions in a fast-paced environment

Committed to delivering exceptional guest experiences and upholding Chick-fil-A standards

Coaches and supports team members with care, respect, and accountability

Reliable, dependable, and maintains consistent attendance and professionalism

Ability to work a flexible schedule, including mornings, evenings, and Saturdays

Previous leadership or shift leadership experience preferred

Ability to lift and carry up to 50 pounds, stand for extended periods, and work in both indoor and outdoor environments

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.