Primary Duties

• Consistently upload and manage daily content related to upcoming events, special food promotions, and offers for the day, week, or month.
• Exhibit creativity and originality when designing posts that promote events, products, or special offers.
• Develop and present a comprehensive monthly content strategy to the Director of Operations and/or immediate supervisor for review and approval.
• Organize and run engaging biweekly contests across various media platforms to encourage audience interaction.
• Foster strong guest relationships by responding promptly and professionally to feedback, including compliments, questions, suggestions, and complaints.
• Deliver memorable guest experiences by documenting and posting their dine-in or drive-thru visits on our homepage.
• Maintain open communication with the team of Directors and team members to share content involving guest appearances or notable interactions.
• Ensure all written content maintains a high standard of grammar, punctuation, and spelling.
• Actively monitor and respond to guest comments across social media platforms to maintain engagement and positive brand reputation.
• Capture and share high-quality, professional-style photographs for use on social media and other digital platforms.