Operations ManagerThe Operations Manager oversees the restaurant's day-to-day operations with a top priority of delivering fresh, fast, and safe food to exceed guests' expectations. This leader acts as a champion of Chick-fil-A culture, driving both growth and operational excellence within the restaurant.

Key

Responsibilities

Operational Leadership

Hands-on Support: Work alongside team members in all kitchen areas to ensure speed, accuracy, and consistent food quality.

• Performance Metrics: Meet or exceed goals for service speed, order accuracy, and guest satisfaction using Chick-fil-A's "Winning Hearts Every Day" strategies.

Communication: Maintain constant communication with other restaurant leaders to align on goals and support collective success.

Administrative Oversight: Execute proper security, cash handling, and control procedures; perform other duties as assigned.

Food Safety & Quality

Accountability: Act as the primary point of contact for food safety, quality, and cleanliness standards.

Compliance: Review key metrics and adhere to strict checklists, procedures, and standard tools to drive continuous improvement.

Team Development & Culture

Coaching: Provide constructive, positive feedback to team members that aligns with restaurant objectives.

Talent Growth: Build a high-performance team by assisting with new hire training and developing current staff through active leadership.

Management: Address behavioral or performance issues directly and resolve guest concerns with professionalism.

Brand Standards: Lead by example by adhering to Chick-fil-A rules and dress codes at all times.

Core Competencies

Strong character and initiative.

A passion for service and people-focused leadership.

Commitment to maintaining high standards of food safety and quality.

Ability to thrive in a fast-paced environment with a sense of urgency.

Lead a team of 10

• over 5 year period

Work Schedule10 hour shift

Weekend availability

Monday to Friday

Holidays

Day shift

Night shift

Supplemental PayBonus pay

BenefitsPaid time off

Health insurance

Dental insurance

Vision insurance

Employee discount

Paid training

Other