Shift LeaderA Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type: Full-time and Part-time

Our Benefits Include

A fun work environment where you can positively influence others

Flexible scheduling (and closed on Sundays)

• Learning first-hand from an experienced Operator and Restaurant Leaders

Intentional growth and development to help you reach your professional goals

Future Health Insurance Benefits

Scholarship opportunities

Competitive pay

Employee discount

Flexible schedule

Paid training

Additional benefits available

Shift Leader

Responsibilities

Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant

Offer immediate and respectful response to Guest's needs

Assist in training of new hires, set the tone for a shift, and act as a role model for our team

Be a friendly, encouraging team player

Vigilant attention to the organization and appearance of the Front of House

Open and/or close, lead shifts, key holder

Lead shift of 20

team members at a time

Count drawers and finalize day

Excellent communication skills, both written and spoken

Qualifications and

Requirements

Smile

Create and Maintain Eye Contact

Speak Enthusiastically

Make Emotional Connections with Guests

Reliable transportation

Ability to work in a fast-paced environment

Strong people skills with a desire to serve Team Members

Strong commitment to superior customer service

Ability to manage Team Member behavioral and performance issues

Ability to work in a team environment with shared ownership and responsibility

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Desired Qualifications

Experience in Restaurant Leadership Role or Equivalent

Available to work a minimum of 2 evenings per week and 2 Saturdays a month

Strong analytical and problem solving skills

Experience in operations within customer service industry

Bilingual proficiency in English and Spanish

Drive-Thru Experience

This person must be skilled in time management.

This person must be self-directed and highly organized.

This person must be able to delegate

This person must be punctual and detail oriented

Core Characteristics:

Servant Leadership

Places others before self

Creates opportunity for other people to achieve success

Assumes responsibility and does not shift blame to others

Empathizes with members of the team to lead from a place of trust

Organization

Strong communication/verbal skills

Ability to have situational awareness to organize and reallocate priorities as needed

Strong attention to detail within the restaurant

Growth Minded

Actively works to develop Shift Leader team, and ensure leadership is growing future leaders

Has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence

Constantly seeking improvement in experience and efficiency to grow sales of the restaurant

Clearly communicates vision to the team so it is both heard and comprehended

Communicates with language that demonstrates positivity, clarity and empowerment to the team

Shift

10 hour shift

8 hour shift

Day shift

Night shift

Weekly day range:

Monday to Friday

Saturday, Required