Leadership Development Program
Build your career. Master the business. Lead with purpose.

Are you ready to discover what you are truly capable of achieving?

The Leadership Development Program at Chick-fil-A Mercer Mall is a curated leadership incubator. We provide the tools, coaching, and real-world platform for high-caliber talent to learn the quick-service restaurant industry from the ground up.

Whether your long-term goal is to join Chick-fil-A Corporate, earn your own franchise as an Owner/Operator, or launch your own independent venture, this program equips you with the transferable skills, strategic mindset, and operational ownership to get there.

What You'll Experience:

• Accelerated Ground-Up Mastery: Full immersion across every facet of store operations and business strategy.
• Dedicated Mentorship: Weekly 1-on-1 development sessions with transparent feedback and milestone reviews.
• Strong Earning Potential: Accelerated starting wage at $18.50+/hr that scales with your growth.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Tailored development pathway to fully learn the business

Leadership Development Responsibilities:

• Learn and excel in all restaurant operations
• Learn to lead shifts and manage high sales operations
• Develop and lead other shift leaders
• Keep up-to-date with new products rolled out by Chick-fil-A
• Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned
• Complete FTS training rotations (Opportunity to travel to help grand open restaurants)
• Follow and grow from individual personal improvement plans

Qualifications and Requirements:

• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-50 lbs on a regular basis
• Have the ability to stand for long periods of time
• Hungry to grow
• Seeks feedback
• Ambitious

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.