Chick-fil-A Manager PositionAt Chick-fil-A, the Manager position is more than just a job, it's an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!

We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

THIS POSITION REQUIRES AVAILABILITY FROM 2PM-11PM DAILY.

Responsibilities

Lead the team with best practices

• Provide a remarkable guest experience to every guest

Demonstrate the ability to work in all Front of House positions

Know all basic food prep and safety

Responsible for knowing what to do when the computer/register fails

Count and verify registers and coupons

Responsible for party trays and taking orders properly

Demonstrate the ability to train others in "Recipe for Service" (CORE 4

Required Service Behaviors)

Must be able to read and interpret CEM reports

Demonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)

Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)

Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)

Demonstrate the ability to close a shift and code end of shift items properly and effectively

Must understand how to deal with customer/employee injuries (SEDGWICK)

Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)

Know and be able to train on all policies

Characteristics:

Team mindset

Work with the existing team well

You show you want to be here

Integrity

Heart

Supports vision of the restaurant

Leads by example

Builds relationships

Good communication

Able to take vision, goals, core values and all information from leaders and communicate to each team member

Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests

A Manager should:

Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday

Allocate at least two hours per week to planning

Focus on systematically and effectively communicating all related goals and success factors to Team Members

Qualifications

Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism

A passion for people and service

3

years of leadership in the food industry

Able to lead, coach and delegate a team of individuals in a fast paced environment

Able to make quick decisions with the restaurant's best interest in mind

Ability to develop others

Eagerness to learn and improve yourself

A commitment to quality in everything you do

Open Availability

Benefits

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discount

Referral program

401(k)