Role Summary
As a Chick-fil-A Delivery Team Member, you play a vital role in ensuring our guests receive high-quality food delivered safely, promptly, and with excellence. This role combines Back-of-House (BOH) responsibilities with delivery operations. You will prepare, package, and deliver menu items while upholding Chick-fil-A's standards for food safety, cleanliness, and guest satisfaction. Safety is a top priority in both the kitchen and the delivery environment.

Requirements
Must have Delivery Experience
Must be experienced in handling an E-bike
Must be comfortable in handling an E-bike during rain or cold weather.

Core Job Duties & Expectations

• Deliver orders accurately, courteously, and on time, ensuring high guest satisfaction.
• Verify, package, and secure food orders before departure; ensure accurate labeling and temperature control.
• Maintain delivery route awareness - use bike lanes, avoid restricted areas, and comply with all local traffic and e-bike laws.
• Assist with BOH food preparation, cooking, and packaging when not delivering.
• Maintain cleanliness and sanitation of workstations, food prep areas, utensils, and equipment.
• Restock and replenish supplies as needed and ensure kitchen readiness for rush periods.
• Communicate effectively with dispatch, leadership, and other team members to ensure smooth operations.
• Complete trash removal around the restaurant.

Food Safety & Sanitation

• Follow all Chick-fil-A and local food safety standards, including handwashing, temperature monitoring, and proper storage.
• Prevent cross-contamination by adhering to allergen safety and FIFO (First In, First Out) procedures.
• Clean, sanitize, and organize all food contact surfaces, equipment, and storage areas throughout the shift.
• Conduct and document food temperature checks and report any discrepancies or hazards to management.

Delivery Safety Requirements & Regulations
All Chick-fil-A Delivery Team Members must comply with NYC and state bicycle laws and company safety policies. You are responsible for maintaining and operating delivery bikes safely and professionally.

Mandatory Equipment & Gear:

• Properly fitting helmet, front white headlight, rear red taillight, and reflective materials for visibility.
• Bell or horn audible from at least 100 feet.
• Reliable brakes, properly inflated tires, and regular mechanical inspections.
• High-visibility clothing/vest, gloves, and safety pads where appropriate.
• Body cameras must remain powered on, recording, and fully charged during delivery shifts.

Behavioral & Legal Compliance

• Obey all traffic signals, signs, and right-of-way rules.
• Ride in the direction of traffic and stay within bike lanes when available.
• Do not ride on sidewalks or in restricted zones.
• Avoid distractions such as texting, headphone use, or loud music while riding.
• Report all accidents, damages, or near-misses immediately to management.
• Violations of traffic or safety rules may result in disciplinary action or loss of delivery privileges.

Equipment Operation & Maintenance

• Properly operate kitchen and delivery equipment (grills, fryers, ovens, bikes, etc.).
• Perform daily equipment inspections and report any malfunctions or safety hazards immediately.
• Conduct routine cleaning and preventive maintenance (hood filters, grease traps, bike upkeep).

Facility Cleanliness & Compliance

• Maintain a clean, organized, and safe kitchen environment at all times.
• Dispose of waste properly, clean drains, and ensure compliance with health and sanitation standards.
• Assist with receiving and storing deliveries, verifying product quality, and rotating stock as needed.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.