DoorDash Jobs in Illinois

Customer Success Manager

The Customer Success team on DoorDash's In Store org supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform.

We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long-term growth. Our team helps customers build stronger relationships with their guests and run more effective In-Store operations.

About the Role

As a Customer Success Manager, you will play a critical role in driving long-term customer success by owning relationships throughout the full customer lifecycle from onboarding and adoption to continuous optimization that drives long-term retention. You'll manage a portfolio of customers, serve as a trusted advisor to key stakeholders, and help hospitality operators realize measurable value from the SevenRooms platform.

This role is ideal for someone who enjoys leading complex customer relationships, balancing strategic planning with execution, and using data to guide decision-making. You'll be responsible for driving retention, identifying growth opportunities, and ensuring customers have a world-class experience.

You'll report to a Customer Success Lead and work cross-functionally with Sales, Account Development, Product, and other teams across DoorDash to ensure a seamless customer journey. You'll join a team that values ownership, collaboration, and continuous learning, with the tools and support needed to grow your career.

We expect this role to be flexible, with some time in office and some time remote.

You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.

You're Excited About This Opportunity Because You Will

Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.

Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings.

Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value.

Become an expert on our In-Store platform providing technical and business solutions. Assist with product adoption and optimization to help clients maximize their investment and success.

Work seamlessly with various teams across our In-Store division. Ensure we're delivering quality and thoughtful products to our clients through effective cross-functional collaboration.

We're Excited About You Because You Have

3

• years of experience in Customer Success, Account Management, or a related customer-facing role

Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels, including executive audiences

Experience managing multiple priorities or projects simultaneously while maintaining strong attention to detail

A customer-first mindset with a passion for helping businesses succeed through thoughtful problem-solving

Comfort working in collaborative, cross-functional environments while staying focused on customer outcomes

Compensation

The national base pay range for this position within the United States, including Illinois and Colorado is $5$4,700 - $102,000 USD. The total on-target earnings (base

• commissions) for this position within the United States, including Illinois and Colorado is $7$9,600 - $117,000 USD.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.