Senior Associate, Monitoring

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you'll work cross-functionally with Product, Engineering, Sales, Marketing, and Operations teams to monitor, optimize, and troubleshoot campaigns across surfaces and platforms.

This role's working hours can be either Thurs-Mon or Wed-Sun. As a Monitoring Associate, you will play a key role in ensuring the smooth execution, tracking, and performance optimization of SMB and Enterprise promotional and advertising campaigns. You'll manage daily monitoring workflows, investigate performance anomalies, support campaign setup, and deliver insights that improve campaign health and efficiency across in-app banners, promotions, CRM channels, and other advertising surfaces.

In this role, you will

• Monitor SMB and Enterprise campaigns daily to identify performance anomalies and troubleshoot issues across ad and promotion platforms.
• Analyze campaign metrics using SQL and internal dashboards to identify trends, diagnose root causes, and recommend performance improvements.
• Create post-mortem documentation with both internal-facing and external-facing metrics to report and action on. Define post-mortem actions to take and manage outcomes.
• Partner cross-functionally to optimize targeting strategies and other levers that improve campaign outcomes.
• Collaborate with Product and Engineering on tooling enhancements, alerting systems, and product improvements informed by operational insights.
• Become a subject-matter expert in internal systems, tools, and product capabilities across multiple products, surfaces, and markets.
• Help develop and refine processes that drive operational efficiency and scalability across the campaign lifecycle.

You're excited about this opportunity because you will

• Operate - You're not afraid to dig into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows.
• Build - You enjoy building processes that improve accuracy, efficiency, and scalability for campaign operations.
• Partner - You thrive in cross-functional environments and can collaborate effectively with Product, Engineering, Sales, and Marketing teams.
• Manage - You can balance multiple workstreams simultaneously, maintain strong organization, and deliver clear and actionable insights.

We're excited about you because

• You must be available to work regular days from Thursday-Monday or Wednesday-Sunday.
• You have 3+ years of experience in ad operations, digital advertising, process/project/program management, or operations; high growth startup experience preferred.
• You have excellent written communication skills, especially in producing clear and actionable reporting, post-mortems, and performance insights.
• You are extremely organized and detail-oriented, with the ability to manage multiple projects in a fast-paced environment.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate as needed, and drive campaign issues to full resolution.
• You're a self-starter who thrives in changing environments and is eager to expand your skill set.
• You have strong analytical skills and familiarity with SQL for querying and analyzing campaign data.
• You have strong Excel or Google Sheets skills and are comfortable learning new technical tools and teaching them to others.

Nice to haves

• Experience partnering with Product and Engineering to drive product improvements.
• Experience building monitoring or alerting systems for operational workflows.
• You have experience driving product improvements with product, engineering, and other cross-functional teams.

Why You'll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$78,200 - $115,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash.