Senior Manager, DashPass Strategy & Operations
Los Angeles, CA; San Francisco, CA; Seattle, WA; New York, NY
About the Team
At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world's leading membership program in local commerce, delivering unprecedented value and a world class experience to members.
About the Role
You will lead strategy and execution for one of our highest priority marketplace businesses, DashPass, partnering with a large cross-functional team leading customer acquisition, increasing customer value, increasing profitability and more. You will be responsible for creating best-in-class experiences for our customers, with a focus on owning new benefit incubation to drive user engagement and retention. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation.
You're excited about this opportunity because you will

• Invent the future of local commerce.
• Drive "visible from space" impact via initiatives that take DashPass to new heights.
• Drive 0 to 1 initiatives, leading experimentation, launch, and scaling of net new benefits for DashPass users.
• Experiment. You'll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
• Partner closely with cross-functional teams on product, engineering, data science and marketing.
• Communicate strategy and results to all audiences - within teams, to the management team, etc.

We're excited about you because

• You're a builder. You have experience scaling products and initiatives from 0 to 1 and are eager to have end to end ownership.
• You have a track record of impact. You've been in the trenches and have a proven track record of driving significant, company-wide impact.
• You have a bias to action. You move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• You possess a "breakthrough walls" mentality. You are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You're a playmaker.
• You have clarity of thought you can articulate a clear vision to cross-functional partners.
• You are skilled in executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders.
• You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
• You have demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
• You have 8+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business and/or founder experience.