Agent, Critical Incident Response Team - San Francisco, CA
DoorDash
San Francisco, California
Posted 2 weeks ago
40 hours per week
Travel up to 5% as required for training or business support
Qualifications
Education
Bachelor's degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)
Required Certifications
- CPR, First Aid, AED certification (current)
- Advanced First Aid training (EMT preferred)
Responsibilities
Primary Duties
- Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents
- Patrol and assess potential behavioral escalations or concerns
- Conduct routine lobby and facility patrols to ensure safety, security, and compliance
- Perform door, camera, and access point checks
- Manage employee and guest badging, including badge printing, activation, and access level assignments
- Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures
- Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently
- De-escalate situations involving employees, vendors, and guests as needed
- Support activation and execution of emergency response and crisis communication protocols
- Coordinate with internal teams and external partners during incident response
- Disseminate timely situational updates and intelligence to relevant stakeholders
- Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials
- Ensure emergency supplies are documented, tracked, and available to support incident response operations
- Maintain SOPs, post orders, incident reports, and audit records
- Ensure adherence to corporate safety, security, and compliance standards
- Maintain detailed logs, case notes, and documentation using Jira and other internal tools
- Participate in after-action reviews to improve process and operational efficiency
- Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective
- Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness
- Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed
- Support after-hours, weekend, and holiday response as required by business needs
- Support special projects or operational needs as assigned
- Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events
- Travel up to 5% as required for training or business support
About This Role
The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash's global workforce, assets, and operations.
Key Objectives
- Serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols.
- Ensure rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions.
Experience Requirements
Required
24+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
24 years of experience
Benefits & Perks
Benefits Package
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical benefits
- dental benefits
- vision benefits
- 11 paid holidays
- disability insurance
- basic life insurance
- family-forming assistance
- mental health program
Retirement
- 401(k) plan with employer matching
Time Off
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked.
Required Skills
Technical Skills
Familiarity with incident management systems and communication tools
Soft Skills
Strong analytical and situational awareness skillsExceptional written and verbal communicationCalm and composed in emergenciesStrong problem-solving and judgment skillsGreat communication and relationship building skills
Full Job Description
Agent, Critical Incident Response Team - San Francisco, CA
The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risk and provide value across the business through technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.
About the Role
The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash's global workforce, assets, and operations. You'll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols.
This role sits at the heart of DoorDash's emergency response network ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you'll help keep DoorDash's people safe and operations running smoothly around the clock.
You're Excited About This Opportunity Because You Will
Security Operations & Monitoring
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
Salary Range: $27.90 - $41 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful.
The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risk and provide value across the business through technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.
About the Role
The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash's global workforce, assets, and operations. You'll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols.
This role sits at the heart of DoorDash's emergency response network ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you'll help keep DoorDash's people safe and operations running smoothly around the clock.
You're Excited About This Opportunity Because You Will
Security Operations & Monitoring
- Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents
- Patrol and assess potential behavioral escalations or concerns
- Conduct routine lobby and facility patrols to ensure safety, security, and compliance
- Perform door, camera, and access point checks
- Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)
- Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures
- Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently
- De-escalate situations involving employees, vendors, and guests as needed
- Support activation and execution of emergency response and crisis communication protocols
- Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response
- Disseminate timely situational updates and intelligence to relevant stakeholders
- Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams
- Ensure emergency supplies are documented, tracked, and available to support incident response operations
- Maintain SOPs, post orders, incident reports, and audit records
- Ensure adherence to corporate safety, security, and compliance standards
- Maintain detailed logs, case notes, and documentation using Jira and other internal tools
- Participate in after-action reviews to improve process and operational efficiency
- Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective
- Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness
- Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed
- Support after-hours, weekend, and holiday response as required by business needs
- Support special projects or operational needs as assigned
- Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events
- Travel up to 5% as required for training or business support
- On-site role, 40 hours per week
- Schedule may vary based on operational needs
- After-hours, weekends, and holidays as required by business needs
- 24+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
- CPR, First Aid, AED certification (current)
- Advanced First Aid training (EMT preferred)
- Strong analytical and situational awareness skills able to prioritize under pressure
- Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations
- Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)
- Calm and composed in emergencies, with strong problem-solving and judgment skills
- Willingness to work non-standard hours, including nights, weekends, and holidays
- Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus
- Bachelor's degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)
- Great communication and relationship building skills
- You thrive in high-tempo, real-time environments where every second matters
- You find purpose in helping protect people and operations from emerging risks
- You enjoy staying calm under pressure and making smart, quick decisions
- You value teamwork, precision, and continuous improvement
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
Salary Range: $27.90 - $41 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful.
How to Apply
DoorDash
About
Launched in 2013, DoorDash connects customers with local restaurants for food delivery. Careers include delivery drivers, software engineers, and corporate roles. Fun fact: DoorDash started as "Palo A...
