Associate Manager, Digital Ordering - Strategy & Operations

Location: Seattle, WA

About the Team
DoorDash Digital Ordering is DoorDash's first software-as-a-service business unit offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country's biggest industry sectors.

About the Role
As a Product Operations GTM leader on the Digital Ordering team, you will drive the operational launch strategy for new products, features, pricing updates, and platform enhancements. You will sit at the center of Product, PMM, Sales Enablement, Marketing, Strategy & Operations, and field teams to ensure launches are clear, coordinated, and set up for adoption.

You will own the end-to-end GTM brief and launch operating process: defining what is shipping, who it is for, how it should be positioned, what field teams need to know, and what operational changes are required to support a successful launch. You will also serve as the primary point of contact for sales and field teams on product-related questions, ensuring feedback loops from the market inform future launches and product improvements.

This role is ideal for someone who thrives in ambiguity, can turn incomplete inputs into structured launch plans, and enjoys leading highly cross-functional work that directly impacts product adoption and revenue outcomes.

You're Excited About This Opportunity Because You Will

• Own the GTM operating process for Digital Ordering product launches, including new features, pricing changes, and strategic platform updates
• Draft and maintain the core Product GTM Brief for launches
• Lead cross-functional project management across Product, PMM, Marketing, Sales Enablement, Sales, and Strategy & Operations to bring products to market successfully
• Partner with Marketing to inform launch messaging and channel strategy across email, content, PR, paid, events, and other relevant channels
• Partner with Sales Enablement to ensure field readiness through clear enablement planning and materials
• Own updates to battlecards and other competitive or field-facing product resources
• Serve as the primary point of contact for field teams and sales enablement on product-related questions, including real-time support in channels such as #platform-sales
• Partner with Product to define and track launch success metrics and adoption KRs for newly launched products
• Translate field feedback, customer needs, and launch learnings into actionable recommendations for future GTM motions and product improvements
• Improve launch processes, templates, and operating rhythms to make Product GTM more scalable as the business grows

We're Excited About You Because

• You have 4+ years of experience in product operations, go-to-market, business operations, strategy & operations, product marketing, consulting, or a related field
• You have experience leading cross-functional workstreams in a high-growth environment
• You are highly structured and can turn ambiguity into clear plans, timelines, and deliverables
• You are an excellent writer and communicator, able to distill complex product details into simple messaging for internal teams
• You have strong product sense and can connect customer needs, product capabilities, and commercial implications
• You are comfortable managing many stakeholders and driving alignment without direct authority
• You are detail-oriented and operationally rigorous, especially when managing launch timelines, dependencies, and field readiness
• You are proactive, scrappy, and energized by building new processes in a fast-moving environment
• You are customer-first and bring humility, curiosity, and strong judgment to cross-functional work
• Experience in SaaS, B2B product launches, enablement, or field-facing GTM roles is a plus

Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Base Salary: $105,400 - $155,000 USD

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.