Senior Merchant Success Manager (Drive), Enterprise Sales

The DoorDash Enterprise Restaurants team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash's growth and success in every market in which we operate.

As a Sr. Merchant Success Manager for Drive, you will help develop growth plans and spearhead the day-to-day execution for a portfolio of Franchise Groups / Brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager on our US Franchise Sales - Restaurants team within our Enterprise organization.

You're Excited About This Opportunity Because You Will
Strategize Vision:

• Engage Franchisees in growth strategy conversations (i.e., augmenting stores on Drive, increasing Drive utilization, growing net profitability, etc)
• Strategically introduce and execute on Drive white label growth opportunities to broaden partnership depth and increase partner revenue streams

Relationship Management:

• Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads to provide a best-in-class partnership
• Conduct Business Reviews with Key Franchise decision makers as needed to deepen relationship, review performance, and develop forward-looking strategies
• Determine the needs and wants of Franchisees, prioritize them by impact on the business, and work to co-create solutions

Operational Excellence:

• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive forward Drive-related operational improvement with your Franchisees to ensure that together we are delivering the best experience for their store operators and customers
• Leverage playbooks, tools and internal resources to ensure Franchisees receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
• Work cross-functionally with our Drive team to ensure Franchisees have the best possible experience when using DoorDash Drive. This influences the overall product roadmap, making us better each day

We're Excited About You Because

• You love working directly with clients, you create and maintain long term relationships
• You are a problem solver at core, with a strong bias for action
• You are organized and love details
• You like rolling up your sleeves as much as you like the big picture
• You're comfortable with a fast pace; we move quick and are defining an entire industry
• You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
• You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Qualifications

• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• Bachelor's degree required

Nice To Haves

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
• Knowledge of CRM software (e.g., Salesforce)

We expect this position to be filled by 3/31/2026.

Compensation
The national base pay range for this position within the United States, including Illinois and Colorado is $35.36 - $52 USD. The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado is $44.20 - $65 USD.

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.