Senior Associate, In-Store - Strategy & Operations
New York, NY
About the Team
The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line's long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.
About the Role
DoorDash is looking for a Senior Associate, Strategy & Operations to serve as the critical bridge between Product, GTM, and our merchants for the In-Store business (aka SevenRooms). In this highly visible, high-impact role, you will be responsible for shepherding new add-on products such as Events and Lite from early-stage MVP testing to robust Sales Pilots, and ultimately, through full-scale global Go-To-Market (GTM) launches.
You will act as the ultimate "train conductor" for these initiatives, bringing cross-functional teams together to drive projects across the finish line. This requires managing every facet of commercialization, including coordinating legal terms, establishing product naming conventions, drafting FAQs, defining sales positioning, and driving pricing and packaging strategies. You will size market opportunities, perform deep competitive research, and ensure global nuances are appropriately translated for regional success. You will champion project creation and execution, requiring you to dive deep into data and build consensus with cross-functional partners. The ideal candidate is a structured "first-principles" thinker who has a bias for action, thrives in ambiguity, and is obsessed with using data to drive results and achieve our goal of sustainable revenue growth.
The ideal candidate is an autonomous owner who can build consensus, synthesize complex data, and navigate 0-to-1 product launches in a fast-paced B2B SaaS environment.
You're excited about this opportunity because...

• 0-to-1 Product Commercialization: Own the end-to-end commercialization of new add-on products globally. Manage everything from MVP definition and legal terms to product naming, FAQs, sales pitching, and pricing & packaging.
• Cross-Functional Project Management: Act as the strategic "train conductor" across Product, Sales, Marketing, Product, Sales, and Legal. Bring people together, gather requirements, manage strict timelines, and drive complex initiatives forward without direct authority. You will work closely with leadership, leveraging your analytical skills to identify challenges, develop solutions, and ensure successful project execution in line with our growth objectives. You will establish clear metrics for success and designate project components to the appropriate cross-functional DRIs (Directly Responsible Individuals). You will be responsible for removing or escalating roadblocks to ensure project timelines are achieved.
• Market & Competitive Strategy: Size market opportunities and conduct deep competitive research for the region, diving into specific customer segments to understand what is working and analyzing closed-lost deals to understand what isn't. Ensure global product strategies account for local nuances.
• Data-Driven Insights: Dive deep into our data to uncover hidden trends, analyze product adoption, and monitor competitive dynamics. You will be responsible for developing dashboards, KPIs, and reports that translate complex data into compelling narratives and actionable recommendations.
• Executive Visibility & Alignment: Translate highly ambiguous project scopes into structured, actionable plans. Communicate updates, roadblocks, and strategic recommendations clearly to senior leadership and cross-functional partners.
• Risk Management: Anticipate and proactively manage obstacles and risks to strategic projects, developing mitigation strategies to keep initiatives on track.

We're excited about you because...

• Experienced Operator: 3-4 years of experience in project management, consulting, strategy & operations, preferably within a high-growth technology, SaaS, or hospitality environment.
• Autonomous Owner: You take ownership of projects, work autonomously, and demonstrate initiative to drive change. You are skilled at identifying issues, assessing risks, and finding creative, pragmatic solutions. You complete day-to-day tasks without instruction and require only general guidance on new or more complex types of work.
• Expert Project Manager: Proven track record of managing initiatives of medium complexity that require a high level of accuracy and dependability. You can manage multiple priorities simultaneously in a fast-paced environment.
• Solution-Oriented Influencer: You come to meetings with a clear point of view and feel comfortable pushing back and asking hard questions. You are personable, capable of influencing others, and skilled at bringing people together to drive results.
• Data Analysis: An analytical mindset with proven experience in data analysis and financial modeling. You can translate raw data into actionable insights and strategic recommendations.
• Financial Modeling Experience: The ability to create financial models to evaluate potential opportunities.
• Exceptional Communicator: Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams without direct authority.
• Analytical Thinker: You have strong data analysis skills and high spreadsheet comfort. Experience with Salesforce, Looker, and Gong is highly preferred.
• Customer Centric: Deep sense of empathy for user challenges and pain points.
• Industry Enthusiast: Experience in hospitality tech, a consumer-facing app, or a B2B2C environment is a nice-to-have.
• You have a Bachelor's Degree in a related field; Masters Degree preferred but not required.

Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$87,000 - $128,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room.