Technical Program Manager, Operations

DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying autonomy and robotics in a service used by millions of people daily, then we want to talk to you!

About the Role

As the Technical Program Manager for Operations at DoorDash Labs you will play a central role within the robot operations team at DoorDash Labs as we scale and optimize last-mile deliveries using autonomy.

You will report to the manager of our growing Technical Program Management team and will interface with operations, hardware, service, software, autonomy, safety and testing teams on a daily basis. This role is a hybrid role and requires being on site at our Oakland facility 1-2 days per week, as well as occasional travel to our non-SF Bay Area locations.

You're Excited About This Opportunity Because You Will

• Join DoorDash, a hugely successful logistics technology company
• Scale our autonomous delivery fleet and associated fleet operations across multiple states
• Work closely with members of our operations teams in the SF Bay Area and other locations
• Use your data analytics skills to establish and track operational and fleet efficiency metrics
• Initiate and drive operational and robot fleet uptime improvements
• Manage robot fleet service and repair needs
• Champion a culture of safety and drive initiatives with safety in mind at all times
• Manage vendor relationships for fleet logistics, service and repairs
• Work with team members across DD Labs to follow up and resolve issues

We're Excited About You Because You Have

• A Bachelor's Degree or equivalent work experience
• 6+ years of industry experience working in technical program management, ideally in autonomy operations and/or fleet management
• Excellent written and verbal communication skills and attention to details
• A track record of managing complex, cross-functional projects and programs in a highly dynamic environment
• A proven ability to mine and use data to drive efficiency improvements
• The desire to embrace ambiguity and the ability to organize disparate ideas into a cohesive plan
• A working understanding of autonomy concepts and AV testing procedures
• Quantitative reasoning math skills required
• Strong familiarity with program management tools, such as:
• Jira
• Confluence
• Smartsheet/MS Project
• Google Workplace applications

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.