Grubhub Employee Reviews in Los Angeles, CA

Across all Grubhub positions in California, a recurring and significant theme is the presence of operational and management challenges.
The Los Angeles Advertising Sales Agents consistently report a deeply problematic management culture, characterized by dishonesty, unprofessionalism, and a ‘lying, dishonest frat-boy’ leadership style.
This is a critical red flag with only two reviews, but the consistency of this negative feedback is alarming and warrants immediate attention.
The Bakersfield Grubhub drivers similarly express concerns regarding the misalignment between effort and reward, specifically highlighting inefficient route optimization relying on outdated maps and a compensation model that doesn’t adequately account for real-time conditions and local challenges.
This results in drivers feeling penalized for navigating the city’s complexities.
Furthermore, a common thread across both positions is a lack of adequate support and operational infrastructure.
The drivers’ reliance on outdated maps and the Advertising Sales Agents’ lack of a supportive leadership team point to a disconnect between Grubhub’s strategy and the realities experienced by its workforce.
This suggests a need for Grubhub to proactively address these issues to improve operational efficiency and driver satisfaction.
The reviews indicate a reactive approach to compensation and route planning, which negatively impacts both driver earnings and sales performance.
Despite the overwhelming negative feedback, a small degree of opportunity exists within the Grubhub ecosystem.
The role of delivery drivers inherently provides flexibility and access to delivery volume, while the Advertising Sales Agent role offers potential for sales targets.
However, the current operational and leadership issues significantly outweigh these potential benefits, and Grubhub requires immediate action to rectify these problems and build a more supportive and efficient work environment across all California locations.