HR Service Delivery Solution Architect

The HRSD Solutions Architect is responsible for leading the design, implementation, and support of ServiceNow's Human Resources Service Delivery (HRSD) solutions. This role focuses on transforming HR operations through scalable, user-centric digital workflows that enhance employee experience and operational efficiency on the ServiceNow platform.

Key Responsibilities:

• Architect and Design Solutions: Lead the end-to-end architecture of ServiceNow HRSD implementations and projects, including Case and Knowledge Management, Employee Center Pro, NowAssist, Lifecycle Events, and integrations with core HR systems.
• Stakeholder Collaboration: Partner with HR, IT, and business stakeholders to gather requirements, define solutions, and ensure alignment with organizational goals.
• Platform Expertise: Provide deep technical expertise in ServiceNow HRSD modules, staying current with platform capabilities and best practices.
• Governance and Standards: Establish architectural standards, reusable components, and governance frameworks to ensure consistency and scalability.
• Mentorship and Leadership: Guide development teams, review technical designs, and support delivery teams throughout the implementation lifecycle.
• Continuous Improvement: Identify opportunities to optimize and enhance existing HRSD solutions and workflows.
• Application Support: Serve as the primary technical owner for HRSD, ensuring system stability, issue resolution, and overseeing all changes.

Required Qualifications:

• Bachelor's degree in Computer Science or related field, or equivalent technical training.
• 7+ years of technical experience and 5+ years of experience in ServiceNow development and architecture.
• Proven experience as a Solution Architect in ServiceNow with a focus on HRSD.
• Deep understanding of ServiceNow HRSD modules.
• Proficiency in ServiceNow scripting languages (e.g., JavaScript, GlideScript) to create business rules, UI actions, client scripts, and server scripts.
• Expertise in ServiceNow's integration capabilities such as RESTful APIs, SOAP Web Services, MID Server, Integration Hub, and Outbound REST/SOAP.
• Proficiency in designing scalable, flexible, and sustainable solutions on ServiceNow that meet business needs and are aligned with best practices.
• In-depth knowledge of capabilities and industry trends of managed platforms.
• ServiceNow Certified System Administrator and HRSD Implementation Specialist certifications (preferred).

Key Competencies:

• Effectively communicate technical concepts to both technical and non-technical stakeholders and customers.
• Analyze business requirements and translate them into technical solutions.
• Troubleshoot and resolve complex technical issues related to the ServiceNow platform.
• Provide guidance and mentorship to platform support and development teams.
• Stay current with the latest ServiceNow features, releases, and industry trends.

Salary Range: $114,900 to $144,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 59,000 restaurants in more than 155 countries and territories under the company's concepts - KFC, Taco Bell, Pizza Hut and Habit Burger & Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. Habit Burger & Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2024, Yum! was named to the Dow Jones Sustainability Index North America, and the company was recognized among TIME Magazine's list of Best Companies for Future Leaders, Newsweek's list of America's Most Responsible Companies and USA Today's America's Climate Leaders. Yum! also received widespread recognition in 2023, including being listed on the Bloomberg Gender-Equality Index; and Forbes' list of America's Best Employers for Diversity. In addition, KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur's Top Global Franchises Ranking for 2023.