Role SummaryThis role is about becoming a leader. You are now responsible for supervising and coaching others who need your direction and your help. You also own every shift you run. It is a great responsibility because you now have a broader impact on team members, customers, and the business. Yours is an example that others take note of and follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader.

Key ResponsibilitiesStep Change Thinker

Is quick to see core issues in complex situations

Encourages questions from the team and is comfortable talking about options that dont currently exist

Know How Builder

Seeks continuous feedback from different sources to improve their own performance

Executes shift success routines effectively

Execute core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shifts

People Grower

Champions and role models How We Win Together (HWWT) and Achieving Breakthrough Results (ABR) culture within their store

Supports the RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities

Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team

Holds team members accountable for performance below expectations

Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results

Demonstrates positive energy at all times

Shift Supervisor (CONTINUED)

Action Driver

Role models customer mania and demonstrates a passion for winning by executing on the following standards on each of their shifts: CHAMPS, CFF (Cleanliness, Friendliness, and Food), and projections

Goes for breakthrough results by analyzing the financial performance of their shift and identifying solutions to improve the results

Supports the RGM/AUM in ensuring that the marketing initiatives are being executed

Intentionality to Lead

Takes advantage of every opportunity, both formal and informal, to enhance their leadership skills

Is committed to helping others grow and develop in their role

Other

Requirements

Arrive at work on time

Flexible scheduling

Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)

Regular access to personal vehicle

Able to lift up to 25 lbs and carry up to 30 feet

Able to push/pull up to 90 lbs up to 30 feet

Able to stand and walk for a majority of work shift

Follows KFC cash handling safety and security procedures

Adheres to KFC and City/State/United States safety requirements

Knowledge of and compliance with KFCs Human Resources policies and processes