Lowe's Jobs

Job Title

Seasonal Merchandising Service Associate

• Weekends Preferred

Key Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.

Although majority of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

In-stock

Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.

Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.

Sorts products in bins, drawers and boxes to ensure that they are in the proper location.

Merchandise to plantogram, price, color block and place plants as they arrive.

Fill plant racks onto plant tables per plantogram to grand opening ready standards.

Clean and Safe Stores

Repairs/seals damaged packaging and boxes including peg-hook items.

Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.

Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.

Adheres to all safety requirements relevant to one's regular job

duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Follow state-specific guidelines on price changes (Pricing Policy SF-06).

Required Qualifications

High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable.

Preferred Qualifications

6 Months of Lowe's sales floor experience.

6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays.

3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment.