Lowe's Jobs

Job Title

Key Responsibilities

• Provides smart customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary.

Cross-functionally trains in other areas of the store to help deliver the best customer service.

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.

Adheres to all safety requirements relevant to one's regular job

duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals).

Required Qualifications

Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information.

Less than 1 year experience using common retail technology, such as smart phones and tablets.

Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping.