Lowe's Jobs

Customer Service Associate

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.

Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team). Uses a cash register to process sales transactions, returns, and refunds according to company guidelines. Provides proper monetary change to CSA Front End associates for register activities. Removes security tags, verifies product information, and bags merchandise for customers. Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage. Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies. Inspects returned merchandise for damages. Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets. Looks up product information and competitor prices for products to verify price match. Records all items that are used in the store on the store use lists. Completes cash counting and daily reconciliation duties as assigned. Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements. Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas. Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. Adheres to all safety requirements relevant to one's regular job

duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Qualifications

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable. Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information. Less than 1 Year Experience using common retail technology, such as smartphones and tablets. 1 Year Retail experience as a cashier. Ability to obtain sales related licensure or registration as may be required by law.

1 Year Experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits. 1 Year Experience as a head cashier. Less than 1 Year Experience working in any department at a Lowe's retail store. 1 Year Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees. Less than 1 Year Retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.