Staples
|2.9|
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Staples Employee Reviews in New York, NY

Employee Insights in New York, NY

Review information last updated August 20, 2025.

Rating Distribution

4 ratings

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Summary of Staples Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
2.7 out of 5
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Across all the provided summaries, a consistent and concerning theme emerges regarding the stability and management practices within the various Staples locations.
The most prevalent negative aspect is significant turnover, particularly among management positions.
Six managers within a single year at the Poughkeepsie location, coupled with a high turnover rate of six managers in one year at the Syracuse location, highlights a fundamental issue with leadership or management practices.
This instability negatively impacts employee morale and creates uncertainty.
A recurring concern is the lack of engagement and perceived weakness of senior leadership, reflected in low ratings across multiple locations.
Furthermore, a consistent thread runs through the summaries regarding the importance of work-life balance, with several locations receiving positive ratings in this area, particularly the Rochester location.
However, this positive aspect is often overshadowed by the issues with management.
While diversity and inclusion receive positive ratings in some locations (Rochester), this is not consistently the case and doesn’t fully mitigate the broader concerns.
Finally, a significant portion of the reviews indicate problems with communication and strategic direction from upper management, suggesting a disconnect between leadership and the operational realities of the stores.
The overall picture is one of a company struggling to maintain a stable and engaged workforce, primarily due to challenges with its management structure and leadership effectiveness.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Positive Work-Life Balance
  • Positive Diversity and Inclusion Ratings
  • Compensation and Benefits (in some locations)

Cons

  • High Manager Turnover
  • Weak Senior Leadership
  • Instability and Lack of Strategic Direction
Jul 10, 2025
2 out of 5
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Technology Services Specialist

I handled many different responsibilities at work

The employee’s performance is significantly impacted by the clarity and consistency of expectations across roles. Management support and prioritization can vary, which occasionally leads to frustration due to perceived inconsistencies in support and recognition.
May 27, 2025
2 out of 5
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General Manager

Don't do it.

Rating Compensation And Benefits
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3/5
Rating Career Opportunities
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1/5
Rating Culture And Values
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3/5
Rating Diversity And Inclusion
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0/5
Rating Senior Leadership
★
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1/5
Rating Work Life Balance
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1/5

Pros

Demonstrated a thorough understanding of return processes, requiring significant time to locate information.

Cons

The current system involving Amazon returns is creating operational challenges. The redirection of most store returns to the front end is leading to increased complexity for cashiers, who are frequently required to manage both Amazon and paying customer transactions, negatively impacting service scores due to increased customer wait times. The frequent promotion of the app offer (currently $10 back on $50 spend) is not resonating with customers, who prefer not to download the app. Ongoing payroll reductions are a concern. Staffing issues, such as a reported emergency situation, and administrative tasks including ESP, tech services, print comps, and rewards programs, contribute to an overwhelming workload. The role requires a flexible schedule including occasional extended shifts, freight handling, stock management, and floor zone support. Previous experience at Dollar General is relevant. Work-life balance is a significant challenge.

Apr 18, 2025
2 out of 5
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General Manager

Don't do it.

Rating Compensation And Benefits
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3/5
Rating Career Opportunities
★
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1/5
Rating Culture And Values
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★
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3/5
Rating Diversity And Inclusion
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0/5
Rating Senior Leadership
★
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1/5
Rating Work Life Balance
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1/5

Pros

Demonstrated a thorough understanding of return processes, identifying a significant challenge in efficiently managing both Amazon and standard customer returns.

Cons

The current system creates operational inefficiencies, specifically with Amazon returns impacting standard customer service and resulting in increased wait times. The frequent promotion of the app offer (currently $10 back on $50 spend) is not resonating with customers. Ongoing payroll reductions are a concern. Staffing challenges, including instances of miscommunication (e.g., a false fire alarm), and the demands of various supplemental tasks (ESP, tech services, comps, rewards programs) contribute to an unsustainable workload. The role requires a high degree of flexibility, including potential extended hours, freight handling, stock management, and floor zone support. Work-life balance is currently a significant challenge.

Feb 17, 2025
4 out of 5
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Tech Associate

This part-time job fits well with studies.

This part-time role offers a positive work environment. During peak periods, such as back-to-school, workload can be demanding. The team demonstrated strong collaboration and support. However, there was a noticeable emphasis on achieving sales targets.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Staples. Contact us to suggest updates to this page.