Customer Experience ColleagueThe Customer Experience Colleague plays a vital role in creating a welcoming and efficient shopping experience for customers. This position is responsible for greeting customers, providing assistance, supporting membership services, ensuring smooth checkout processes, and maintaining store security. The role also involves cash handling, customer service, and contributing to overall store operations.

Key

Responsibilities

Greeting and Entrance/Exit

Functions

Welcome each customer with a warm smile and friendly greeting.

Offer assistance and guide customers to specific departments or products.

• Provide customers with promotional information or store flyers as needed.
• Assist with u-boat distribution.
• Ensure security by monitoring entry and exit points to deter potential theft.
• Check receipts at exits to verify purchases.

Thank customers as they leave and invite them to return.

Membership Services: Explain the membership sign-up process and benefits accurately.

Process new memberships and handle card replacements.

Assist with membership-related inquiries, cancellations, and reinstatements.

Conduct membership drives and promotions as directed.

Checkout Procedures: Accurately scan and process customer items.

Handle fragile items with care

Process various payment methods including cash, cards, and mobile payments.

Apply discounts and promotions correctly.

Thank customers for their business and encourage them to return.

Customer Service: Maintain a positive and helpful attitude throughout the shift.

Address customers by name when possible to personalize interactions.

Assist with price checks and handle returns and exchanges according to store policy.

Escalate complex issues to supervisors when necessary.

Cash Handling: Perform cash counts at the beginning and end of each shift.

Maintain an organized and secure cash drawer.

Conduct regular cash drops to secure large amounts of cash.

Report any discrepancies to management immediately.

Store Maintenance: Ensure entrance, exit, and checkout areas are clean and organized.

Perform regular u-boat retrieval and assist with store zoning during slower periods.

Report maintenance issues promptly to management.

Additional

Responsibilities

Support loss prevention efforts by staying alert and reporting suspicious activity.

Assist with store opening and closing procedures.

Help with seasonal display setups and cross-train in other departments during peak times or staff shortages.

Communication and Teamwork: Attend daily pre-shift meetings for updates and announcements.

Relay relevant information during shift changes.

Communicate effectively with team members across all departments.

Participate in team meetings and training sessions.

Safety and Security: Maintain knowledge of emergency procedures and store exits.

Report all accidents or injuries immediately.

Follow proper lifting techniques when handling heavy items.

Adhere to all cash-handling security protocols.

Continuous Improvement: Stay updated on product knowledge, store promotions, and membership benefits.

Seek feedback on performance and actively work on areas of improvement.

Participate in additional training opportunities as offered.

Benefits Information

For information on Sysco's Benefits, please visit SyscoBenefits.com

Overview

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Affirmative Action Statement: Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.