Business System Analyst : ServiceNow People Operations
Uber
Sunnyvale, California
Posted 2 weeks ago
Responsibilities
Primary Duties
- Lead end-to-end business process definition, re-engineering, and gap analysis
- Translate business needs into clear documentation including process flows, gap analyses, roles/responsibilities, and solution recommendations
- Identify process improvement opportunities and propose scalable solutions, outlining benefits, risks, and trade-offs
- Act as a trusted advisor to business stakeholders throughout the engagement lifecycle
- Drive continuous improvement using process metrics, KPIs, dashboards, and accountability frameworks
- Bridge business and delivery teams by clearly communicating People Operations, HR Service Delivery (HRSD) Case Management, Employee Workflows, Now Assist requirements, ensuring solutions meet expectations
- Lead testing, UAT, and go-live readiness, ensuring quality and adoption
- Drive customer roadmap discussions, prioritization, and decision-making
- Provide training and mentoring to service team members
- Contribute to the creation, adoption, and maintenance of best practices, standards, and governance models.
- Deliver against defined workflow practice KPIs and individual performance metrics
Full Job Description
Business System Analyst: ServiceNow People Operations
About the role
This role is responsible for leading end-to-end ServiceNow process transformation and optimization across People Operations. This individual partners closely with business sponsors and stakeholders to define current and future-state processes, identify gaps, and recommend scalable, best-practice solutions aligned with ServiceNow standards. Acting as a trusted advisor, the role bridges business requirements and delivery teams, drives roadmap decisions, oversees testing and adoption, and promotes continuous improvement through metrics and governance. Success in this role requires deep ServiceNow expertise, strong process leadership, and the ability to translate complex technical concepts into clear, actionable outcomes for global, cross-functional teams.
What the candidate will do
About the role
This role is responsible for leading end-to-end ServiceNow process transformation and optimization across People Operations. This individual partners closely with business sponsors and stakeholders to define current and future-state processes, identify gaps, and recommend scalable, best-practice solutions aligned with ServiceNow standards. Acting as a trusted advisor, the role bridges business requirements and delivery teams, drives roadmap decisions, oversees testing and adoption, and promotes continuous improvement through metrics and governance. Success in this role requires deep ServiceNow expertise, strong process leadership, and the ability to translate complex technical concepts into clear, actionable outcomes for global, cross-functional teams.
What the candidate will do
- Lead end-to-end business process definition, re-engineering, and gap analysis
- Translate business needs into clear documentation including process flows, gap analyses, roles/responsibilities, and solution recommendations
- Identify process improvement opportunities and propose scalable solutions, outlining benefits, risks, and trade-offs
- Act as a trusted advisor to business stakeholders throughout the engagement lifecycle
- Drive continuous improvement using process metrics, KPIs, dashboards, and accountability frameworks
- Bridge business and delivery teams by clearly communicating People Operations, HR Service Delivery (HRSD) Case Management, Employee Workflows, Now Assist requirements, ensuring solutions meet expectations
- Lead testing, UAT, and go-live readiness, ensuring quality and adoption
- Drive customer roadmap discussions, prioritization, and decision-making
- Provide training and mentoring to service team members
- Contribute to the creation, adoption, and maintenance of best practices, standards, and governance models.
- Deliver against defined workflow practice KPIs and individual performance metrics
How to Apply
Uber
About
Launched in 2009, Uber revolutionized ride-sharing and on-demand transportation. Careers include drivers, tech, and corporate positions. Fun fact: Uber operates in over 10,000 cities worldwide and has...
$58
/ hour
Uber pays $58 for Systems Analyst in Sunnyvale, California, with most salaries ranging from $39 to $89. Pay can vary based on role, experience, and local cost of living.
Median
$58
Low
$39
High
$89
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.