Senior Product Manager, Actioning Experience & PlatformProduct Management, New York, New York | San Francisco, California Full Time

About the RoleUber's global Actioning team owns the core surfaces and systems that manage a user's account lifecycle from 'first trip' to potential loss of platform access and possible reactivation. As the Senior Product Manager for Actioning Experience & Platform, you will lead a portfolio of products that balance the safety and operational health of the Uber marketplace with world-class standards of fairness and empathy.

The work spans our Rider, Eater, Driver, and Courier experiences.

You will own core in-app hubs and design product interventions that guide users when their platform access is healthy, at risk, or (in the extreme case) revoked.

You will set the strategy for how these features evolve, including the thoughtful integration of AI-powered capabilities for our users and internal teams. This role demands principled thinking, bold innovation, and leadership of a global team of star engineers, designers, operators, and scientists in a high-visibility environment.

What the Candidate Will DoDrive Product Strategy: Define the vision for the account lifecycle, moving beyond reactive 'banning' to fair and proactive user guidance.

Build at Scale: Ship user-facing and complex backend products that power a seamless experience for millions of users globally.

Navigate Ambiguity: Be comfortable in uncharted territory as we build unique solutions for a multi-sided marketplace (Eaters, Riders, Drivers, and Couriers).

Be Relentlessly Truth-Seeking: Collect and analyze data to inform your product direction, soliciting critical feedback from stakeholders and users alike.

Innovate with Empathy: Identify opportunities for new products that leverage Uber's global scale to help users in their most anxious moments, working closely with regional teams to solve the problems faced 'on the ground' every day.

Prioritize Ruthlessly: Distill your vision into actionable steps, generating enthusiasm across the team through creative problem-solving and rigorous execution.

Lead with Clarity: Simplify insights, data, and complex trade-offs into a clear path forward for a spectrum of audiences, including executive leadership.

Basic Qualifications7

• Years of

Experience

Proven track record of delivering highly successful products in a fast-paced tech environment.

Bias to Action: A 'roll up your sleeves' mentality. You are as comfortable with high-level strategy as you are with labeling model inputs or building AI-powered prototypes to test new ideas.

User Empathy: A deep understanding of user pain points and a drive to mitigate friction in high-stakes moments of the user journey.

Data Fluency: Highly analytical with the ability to run self-serve analytics and use data not just to report, but to inform complex product decisions.

Collaborative Leadership: Exceptional ability to align matrixed stakeholders and lead cross-functional teams with humility and conviction.

• Preferred QualificationsExperience navigating complex organizations including Product, Eng, Legal, Public Policy, Operations, and more.
• Strong UX/UI design sensibilities and experience working with User Research to build customer-obsessed features.

Deep understanding of the market dynamics and regulatory landscape of the gig economy.

Experience building products that satisfy fast-changing external regulatory requirements or legal frameworks.

For New York, NY-based roles: The base salary range for this role is USD$190,000 per year

USD$211,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year

USD$211,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan.

You will also be eligible for various benefits. More details can be found at the following link.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.