Support Operations, Community Operations in Chicago, Illinois - Full Time

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.

Global U4B Special Project agents are responsible for supporting the evolving needs of Uber for Business (U4B), Shuttle, and Courier. This high-agility unit will manage variable-inflow projects, cross-LOB (Line of Business) initiatives, and program incubations that currently fall outside the scope of dedicated U4B teams. As a Business Development Specialist, you will take on front customer facing and backend production tasks created to incubate new workstreams and offer a superior experience to our U4B customers.

• Handle U4B Production Projects/Tasks
• Incubate new U4B workstreams
• Rapid response to critical U4B requests
• Provide high quality support to clients
• Meet sales or revenue generation goals
• Sell to, onboard, and manage relationships with clients
• Engage in lead generation or prospecting
• Uncover prospects' business challenges and highlight the business' value proposition
• Communicate with clients over various mediums
• Identify best practices for sales
• Communicate and engage with external stakeholders
• Support team with campaign and/or prioritization management
• Partner with internal teams to drive business recommendations
• Sell to or manage large or high revenue segments
• Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise)
• Partner with internal stakeholders to resolve or escalate client concerns & outages
• Analyze and track trends & issues
• Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
• Identify and recommend new programs based on data
• Demonstrate strong product knowledge

• At least 1 year of sales or account management experience providing email and phone support
• Exceptional listening, communication, and organizational skills
• Ability to communicate clearly while staying organized when engaging stakeholders
• Strong time management and prioritization
• Logical and data-driven decision-maker
• Autonomous and target-driven
• Strong collaboration, stakeholder management and problem-solving
• Ability to collaborate with teams and cross-functional stakeholders to move projects forward
• Strong influencing ability

• Experience providing Email and Phone based support
• At least 2 years of customer support experience in B2B, sales, case management, or client management environment
• Experience adapting to consistent change in workstreams
• Strong time management skills
• Experience working on task/project based work with specific deadlines
• Experience communicating and collaborating with internal stakeholders

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.70 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of compensation. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.