Onboarding SpecialistSales, Sales & Account Management in Chicago, Illinois

• Full Time

About the Role

Uber Eats is looking for talented operations representatives to scale our Restaurant Onboarding Operations. The Restaurant Onboarding Specialist will provide exceptional customer service, ensuring a streamlined and efficient signup and setup process, providing continued support to merchants as they navigate the early stages of their lifecycle on our platform. This role essential to Uber Eats' growth and success, will help speed up the onboarding process, troubleshoot challenges to improve merchant experience, and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams.

What You'll Do

Work with a designated sales team to help optimize their merchant signup and early lifecycle experience

Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:

Account set up and verifying critical account information

Assist in menu edits and enhancements

Upload photography

Train restaurant partners on how to use the Uber Eats app, tablets/printers which include accepting, adjusting, and canceling orders

Proactively recommend and promote additional relevant products or services to restaurant partners (e.g., promotional offers, advertising placements).

Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience

Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation of Uber Eats on a daily basis

Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback

Basic Qualifications

At least 1 year of experience in sales, operations, customer support, account management, or similar functions

Preferred Qualifications

Located in Chicago and willing to go into office 3x per week

Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points

• Outstanding work ethic and attention to detail

Excellent written and verbal communication skills

Superior organizational skills

Proficiency with G-Suite and the ability to learn new software systems

Customer service background

Experience with learning and solving technical problems

Experience with CRM tools, preferably Salesforce

Ability to prioritize and juggle multiple activities at once

Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there

Self-driven with the ability to problem solve, and desire to learn new things

For Chicago, IL-based roles: The base hourly rate range for this role is USD$29.33 per hour

USD$30.89 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan.

You will also be eligible for various benefits. More details can be found at the following link.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.