UPS Employee Reviews in Syracuse, NY

Across the provided UPS employee reviews from various locations (Buffalo, NY; Syracuse, NY; Oneonta, NY; and a First-Line Supervisor role in Buffalo, NY), a consistent and concerning theme emerges: a significant disparity between reported expectations and actual experiences.
While several reviews highlight positive aspects, particularly strong leadership and a good work-life balance (specifically noted in the Oneonta and Syracuse reviews), these positive elements are frequently undermined by critical issues regarding communication, scheduling, and career development.
The most pervasive negative feedback revolves around inconsistent scheduling and a lack of transparency regarding staffing levels, particularly evident in the Syracuse review concerning the Packers and Packagers role.
This resulted in significant dissatisfaction and an overall low average rating (1.0).
Furthermore, several reviews (Oneonta and Syracuse) expressed concerns regarding limited career progression opportunities and a lack of diversity & inclusion, both rated at 3 stars.
The First-Line Supervisor review in Buffalo presents a particularly stark case of a completely empty review, suggesting a critical failure in the company’s feedback mechanisms.
The overarching message is that while some employees appreciate their roles and leadership, a systemic problem exists within UPS regarding employee engagement, communication, and support.
The reliance on single reviews makes definitive conclusions difficult, but the recurring themes point to urgent areas needing attention.