Wayfair Jobs

Mattress Sales SpecialistAs a Mattress Sales Specialist, you'll help customers discover better sleep through expert guidance, genuine connection, and a best-in-class shopping experience. Focused on mattresses, beds, utility bedding, and bedroom furniture, you'll combine product knowledge with consultative selling to turn questions into confident purchases. Reporting into the Retail Sales team, this role is perfect for someone who loves performance-driven environments, thrives on learning, and takes pride in helping customers make one of the most important home decisions they'll ever make.

What Does a Mattress Sales Specialist Do?Customer-Centered Selling: Engage customers in meaningful conversations to understand their needs, recommend the right sleep solutions, and guide them to confident purchase decisions.

Performance Excellence: Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.

Product Expertise: Build and maintain deep knowledge across mattresses, bedding, beds, and bedroom furniture to clearly explain features, benefits, and value.

Continuous Learning: Participate in ongoing training to stay current on products, supplier offerings, promotions, and sales processes that support your success.

Process Improvement Instincts: Share ideas, insights, and feedback to help improve customer experiences, sales strategies, and team effectiveness.

Adaptability in Action: Thrive in a dynamic retail environment where products, promotions, tools, and processes evolve quickly.

Brand Representation: Deliver a consistently positive, professional, and welcoming Wayfair experience for every customer and teammate interaction.

Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs, and peak business periods.

You'll Thrive in This Role if You Have:Relevant Sales

Experience

1-3 years of success in a fast-paced, customer-facing, metrics-driven sales role (retail, home, or mattress sales highly preferred).

Problem-Solving Mindset: A natural curiosity and consultative approach to uncover customer needs and recommend the right solutions.

Goal-Driven Attitude: Motivation to exceed sales targets while maintaining high-quality customer experiences.

Ownership Mentality: Tenacious, entrepreneurial, and accountable, with openness to feedback and coaching.

Adaptability: Comfort navigating change across products, promotions, technology, and daily operations.

• Strong Communication: Clear, confident verbal and written communication skills that build trust and rapport.

Organization & Multitasking: Ability to prioritize, stay organized, and manage multiple customer interactions effectively.

Tech Comfort: Willingness to learn and use new systems and tools to support sales and service.

Home Passion (Bonus): Genuine interest in home, furniture, and sleep products is a plus.

Requirements

Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.

Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.

Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.

Vision

Requirements

Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.

Temperature Flexibility: Comfortable in environments with varying temperature conditions.

Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.

Safety Awareness: Minimal exposure to workplace or environmental hazards and must adhere to all safety protocols.

What Are the Benefits?

Competitive

Pay

Earn competitive compensation with regular opportunities for performance-based increases.

Career Growth: Access professional development and advancement opportunities to help you grow with us.

Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.

Time to Recharge: Start accruing paid time off immediately because work-life balance matters.

401(k) with Company Match: We'll match up to 4% to help you plan for your future.

Tuition Reimbursement: Eligible after 6 months of employment. Learn, grow, and get support along the way.

Wayfair Employee Discount: Save big on the pieces you love plus get 10% off at our in-store restaurant.

Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

And So Much More: We've got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

If you require a reasonable accommodation to participate in the job application or interview process, please let us know.

Wayfair is one of the world's largest online destinations for the home. We're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice.

If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us.