Wayfair Jobs

Warehouse Team Lead

• HDO

Location

Houston, TX |

Department: Warehouse Operations (Home Delivery) |

Job Type

Full-time |

Pay

$19.50

About the Role

Your Impact

The Warehouse Team Lead

• HDO is a pivotal frontline leadership role responsible for assisting the supervisor in managing and overseeing all functions within the Home Delivery Operations department. This includes ensuring safe, efficient, and productive workflows across inbound receiving, deluxing (inspection/assembly), picking, and outbound loading for customer deliveries.

As a working lead, you will actively participate in warehouse functions while driving team performance, quality, and culture. This role is essential for protecting the customer experience by ensuring items are handled with care and delivered perfectly.

Why Join Our Team? (Your Perks & Growth)

Competitive

Pay

The listed pay rate/range is just the start with potential for OT, shift differential, and material handler premiums.

Comprehensive

Benefits

Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.

Safety First Culture: We are relentlessly focused on a safe work environment for all employees.

• Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You'll Do (Core Responsibilities)

This leadership role involves balancing supervision with active operational participation (50% of the shift):

I. Team Leadership & People Management

Supervision & Workflow: Oversee the team (typically 6-15 associates), coordinate workloads, and provide direct support to ensure the team delivers against production targets and KPIs. Delegate and assign tasks based on workload and supervisor direction.

Expectations & Accountability: Set clear goals and expectations for the team that align with organizational objectives, laying the groundwork for high performance and accountability.

Feedback & Recognition: Provide regular, constructive feedback on performance and quality to address issues in real-time, while consistently recognizing team achievements.

Communication & Conflict Resolution: Promote an environment of open communication and proactively resolve conflicts to reduce miscommunication and maintain a positive culture.

Safety & Compliance: Conduct pre-shift briefs, lead daily stretches, and ensure team adherence to all SOPs and safety protocols.

Escalation: Act as the first point of escalation for operational issues, assisting in problem resolution.

II. Home Delivery Operational Oversight

Deluxing & Quality: Oversee all aspects of deluxing operations. This includes unboxing, inspecting, assembling (simple/complex) using power and hand tools, cleaning, and re-packaging/blanket wrapping products to ensure items meet quality standards for customer delivery. Evaluate damages and perform touch-up or minor furniture repair.

Inbound/Outbound Flow: Manage inbound trailer processing (FTL/LTL), ensuring unloading tasks are completed on time and efficiently to meet established service level timelines. Supervise and assist with unloading, picking, staging, and final-mile loading of delivery vehicles.

Inventory & Auditing: Conduct regular cycle counts (3 times weekly or weekly) and inventory scrubs. Audit staged outbound routes for accuracy, damages, incompleteness, or potential cube-outs.

Site Management: Perform additional responsibilities, including maintaining site cleanliness, handling trash management, and potentially opening and/or closing the facility as needed.

What You'll Need (Minimum Requirements)

Experience & Knowledge: 2

Physical Capability: This is a floor position.

Communication: Must have experience with composing and replying to emails and internal instant messages.

Technical

Skills

Experience with Warehouse Management and Exception Ticket Management Systems. PIV Certification is preferable.

Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.