Assistant D.U.G ManagerThe Assistant D.U.G Manager supports the Drive Up & Go Manager in overseeing daily ecommerce operations to ensure accurate, efficient, and timely order fulfillment. This role helps lead the D.U.G team, supports operational execution, and delivers a highquality customer experience while maintaining company standards and performance expectations.

Key ResponsibilitiesOperations & Order Fulfillment

Assist in managing daily order picking, staging, and customer pickup or delivery processes

Ensure order accuracy, appropriate substitutions, and product quality standards are met

Monitor workflow, order volume, and labor coverage to meet service level expectations

Coordinate with store departments to resolve inventory availability and substitution issues

Maintain proper temperature control and staging procedures

Customer Service

Deliver fast, friendly, and professional customer service during all D.U.G interactions

Address customer questions, substitutions, and service concerns promptly

Promote a customerfirst culture based on accuracy, speed, and courtesy

Team Leadership & Training

Support hiring, onboarding, training, and coaching of D.U.G associates

Assign daily tasks and adjust staffing based on order demand

Lead by example to reinforce accountability, teamwork, and engagement

Assume full departmental responsibility in the D.U.G Manager's absence

Performance & Productivity

Assist in tracking key performance indicators such as order accuracy, pickup times, and labor efficiency

Identify opportunities to improve processes, workflow, and team performance

Support initiatives to grow online sales and customer satisfaction

Safety & Compliance

Ensure compliance with food safety, sanitation, and workplace safety standards

Promote safe lifting techniques and proper equipment use

Maintain a clean, organized, and efficient staging and pickup area

QualificationsPrevious retail, ecommerce, or supervisory experience preferred

Strong customer service and communication skills

• Ability to lead, train, and motivate associates in a fastpaced environment
• Strong organizational, timemanagement, and problemsolving skills
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
• Ability to stand, walk, lift, bend, and work in varying temperatures

Core CompetenciesLeadership and teamwork

Customer experience focus

Accuracy and attention to detail

Time management and adaptability

Operational execution