Account Manager Level 3
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

The Account Manager Level 3 is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensuring on-time launches and exceptional execution of Annual Plans.

This position is based in Fullerton, CA, Pleasanton, CA, Plano, TX, Itasca, IL, NYC, NY, or Boise, ID. We currently require employees to work 2 days in the office to support collaboration and engagement. Regular and reliable attendance is an essential function of this role.

Main responsibilities:

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches, and working cross-functionally to identify areas of upsell where relevant to the customer.
• Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans.
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network.
• Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking.
• Collaborates with Client Partner counterpart to advise and create material for T2T/QBR/Lunch & Learns.
• Support and collaborate with merchandising partners.
• Customer-centric mindset with a deep understanding of client and category objectives to deliver best-in-class service.
• Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights, and upsell suggestions.
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership.
• Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets.
• Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
• Monitor and report on key metrics in-flight as relevant to keep customer up to date on the overall value of their media investment.
• Continuously monitor, learn, and develop knowledge of the retail media landscape.
• Client travel as needed.

We are looking for candidates who possess the following:

• 6 plus years of Media/Retail/Account Management Experience.
• Exceptional organization and process development skills.
• Strong ability to storytell with data.
• Demonstrates strong presentation skills with the ability to prep and present based on audience including up to VP Level.
• Strong ability to foster partnerships with merchandising partners.

We also provide a variety of benefits including:

• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k, and more!).
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits.
• Leaders invested in your training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities we serve.