Service Supervisor
Albertsons
Qualifications
Education
High school diploma or equivalent preferred
Responsibilities
Primary Duties
- Supervise daily operations of checkstands, self-checkout, and service desk
- Manage staffing levels to ensure efficient customer flow and minimize wait times
- Support opening, closing, and shift transitions
- Monitor front-end performance and address operational issues in real time
Additional Duties
- Deliver and model excellent customer service standards
- Resolve customer concerns, complaints, and escalations professionally
- Assist with returns, exchanges, and service desk transactions
- Create a welcoming and positive shopping environment
- Ensure register accuracy and proper cash handling procedures
- Perform till counts, audits, pickups, and end-of-day balancing
- Enforce company policies, procedures, and loss prevention practices
- Maintain accountability to minimize shrink and errors
- Train, coach, and develop front-end associates
- Delegate tasks and ensure completion of daily priorities
- Promote teamwork, efficiency, and accountability
- Maintain a positive, professional work environment
- Communicate promotions, updates, and expectations to front-end team
- Coordinate with other department leaders to support overall store operations
- Assist with scheduling and coverage as needed
About This Role
The Service Supervisor is responsible for overseeing front-end operations to ensure fast, friendly, and accurate service.
Experience Requirements
Required
Previous cashier, front-end, or customer service experience required
Preferred
Supervisory or leadership experience preferred
Required Skills
Technical Skills
Soft Skills
Full Job Description
The Service Supervisor is responsible for overseeing front-end operations to ensure fast, friendly, and accurate service. This role supports store leadership by supervising cashiers and service desk associates, maintaining efficient checkout flow, ensuring cash handling accuracy, and delivering an exceptional customer experience.
Key Responsibilities
- Front-End Operations
- Supervise daily operations of checkstands, self-checkout, and service desk
- Manage staffing levels to ensure efficient customer flow and minimize wait times
- Support opening, closing, and shift transitions
- Monitor front-end performance and address operational issues in real time
- Customer Service
- Deliver and model excellent customer service standards
- Resolve customer concerns, complaints, and escalations professionally
- Assist with returns, exchanges, and service desk transactions
- Create a welcoming and positive shopping environment
- Cash Handling & Compliance
- Ensure register accuracy and proper cash handling procedures
- Perform till counts, audits, pickups, and end-of-day balancing
- Enforce company policies, procedures, and loss prevention practices
- Maintain accountability to minimize shrink and errors
- Team Leadership
- Train, coach, and develop front-end associates
- Delegate tasks and ensure completion of daily priorities
- Promote teamwork, efficiency, and accountability
- Maintain a positive, professional work environment
- Store Communication & Support
- Communicate promotions, updates, and expectations to front-end team
- Coordinate with other department leaders to support overall store operations
- Assist with scheduling and coverage as needed
Qualifications
- High school diploma or equivalent preferred
- Previous cashier, front-end, or customer service experience required
- Supervisory or leadership experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic math and computer skills
Physical Requirements
- Ability to stand for extended periods
- Frequent walking, bending, and reaching
- Ability to lift up to 25 lbs occasionally
Work Environment
- Retail grocery setting
- Fast-paced, high customer interaction environment
- Flexible schedule including evenings, weekends, and holidays
Company Culture
Work Environment: Retail grocery setting, fast-paced, high customer interaction environment
How to Apply
Albertsons
About
Established in 1939 by Joe Albertson in Boise, Idaho, Albertsons is one of the largest supermarket chains in the United States. It operates under several banners, including Safeway, Vons, and Shaw's. ...
