Service SupervisorThe Service Supervisor supports front-end operations by overseeing day-to-day customer service activities, supervising service associates, and ensuring a smooth, efficient checkout experience. This role assists leadership in maintaining service standards, handling customer concerns, managing cash controls, and supporting front-end profitability and compliance.

Key Responsibilities Front-End Operations

Supervise daily front-end operations, including registers, self-checkout, and customer service desk activities

• Ensure smooth traffic flow, adequate staffing, and efficient checkout processes
• Support opening and closing procedures as assigned
• Monitor front-end conditions to maintain cleanliness, organization, and safety

Customer Service

Deliver outstanding customer service and ensure associates follow service standards

Resolve customer questions, complaints, and escalations promptly and professionally

Support returns, exchanges, price checks, and transaction corrections

Promote a positive shopping experience that drives customer loyalty

Team Leadership & Supervision

Provide direction, coaching, and feedback to cashiers and service clerks

Assist with training new hires and reinforcing front-end procedures

Monitor associate performance, productivity, and adherence to policies

Promote teamwork, professionalism, and accountability

Cash Handling & Compliance

Assist with cash control procedures, including tills, pickups, refunds, and balancing

Ensure front-end compliance with loss prevention, cash handling, and POS policies

Identify and report shortages, overages, or suspicious activity

Support audits and corrective actions as needed

Scheduling & Productivity

Assist with break coverage and labor utilization to meet business needs

Monitor service metrics such as wait times and checkout efficiency

Adapt staffing based on peak periods and customer traffic

Safety & Policy Adherence

Ensure compliance with company policies, safety procedures, and workplace standards

Promote a safe environment for customers and associates

Report incidents, hazards, or policy violations to management

Additional Duties

Support store leadership with special projects or assigned tasks

Perform other duties as needed to support front-end and store operations

Qualifications Required

Previous customer service or retail experience

Strong communication and interpersonal skills

Ability to supervise multiple tasks in a fast-paced environment

Basic math skills and comfort handling cash

Ability to work flexible schedules, including evenings, weekends, and holidays

Preferred

Prior supervisory or lead experience

Familiarity with POS systems and front-end operations

Knowledge of loss prevention and cash control procedures

Working Conditions

Frequent standing, walking, and movement throughout the store

Exposure to a fast-paced retail environment

Ability to lift, push, or pull up to 30 pounds as needed