Service Operations Manager
Albertsons
Colleyville, Texas
Posted 3 days ago
Qualifications
Education
High school diploma or equivalent required
Responsibilities
Primary Duties
- Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments
- Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction
- Monitor daily operations to ensure service standards and procedures are consistently executed
- Manage cash handling, tills, and front-end controls to ensure accuracy and compliance
- Champion a customer-first culture and ensure every customer receives exceptional service
- Resolve customer concerns quickly, professionally, and effectively
- Maintain a clean, organized, and welcoming front-end environment
- Role model service excellence and set expectations for the team
- Hire, train, and develop front-end supervisors and associates
- Provide coaching, feedback, and performance management to drive engagement and accountability
- Create schedules that align staffing with peak business needs
- Foster a positive, fast-paced, and team-oriented culture
- Drive front-end productivity and support overall store sales goals
- Monitor labor usage, productivity, and front-end efficiency metrics
- Identify opportunities to improve service speed and reduce operational costs
- Ensure compliance with all company policies, cash handling procedures, and safety programs
- Maintain a safe environment for associates and customers
- Ensure adherence to regulatory and operational standards
Experience Requirements
Preferred
Previous retail or front-end leadership experience preferred
Required Skills
Soft Skills
Strong leadershipCommunicationProblem-solving
Leadership
Team development
Full Job Description
Service Operations Manager
The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment.
Key Responsibilities
Customer Experience
Team Leadership & Development
Financial Performance
Safety & Compliance
Qualifications
Physical Requirements
Key Competencies
The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment.
Key Responsibilities
- Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments
- Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction
- Monitor daily operations to ensure service standards and procedures are consistently executed
- Manage cash handling, tills, and front-end controls to ensure accuracy and compliance
Customer Experience
- Champion a customer-first culture and ensure every customer receives exceptional service
- Resolve customer concerns quickly, professionally, and effectively
- Maintain a clean, organized, and welcoming front-end environment
- Role model service excellence and set expectations for the team
Team Leadership & Development
- Hire, train, and develop front-end supervisors and associates
- Provide coaching, feedback, and performance management to drive engagement and accountability
- Create schedules that align staffing with peak business needs
- Foster a positive, fast-paced, and team-oriented culture
Financial Performance
- Drive front-end productivity and support overall store sales goals
- Monitor labor usage, productivity, and front-end efficiency metrics
- Identify opportunities to improve service speed and reduce operational costs
Safety & Compliance
- Ensure compliance with all company policies, cash handling procedures, and safety programs
- Maintain a safe environment for associates and customers
- Ensure adherence to regulatory and operational standards
Qualifications
- High school diploma or equivalent required
- Previous retail or front-end leadership experience preferred
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexible schedule including evenings, weekends, and holidays
Physical Requirements
- Frequent standing, walking, and movement throughout the store
- Ability to lift up to 2550 lbs as needed
Key Competencies
- Customer Service Excellence
- Leadership & Team Development
- Operational Efficiency
- Problem Solving & Decision Making
- Communication & Accountability
How to Apply
Albertsons
About
Established in 1939 by Joe Albertson in Boise, Idaho, Albertsons is one of the largest supermarket chains in the United States. It operates under several banners, including Safeway, Vons, and Shaw's. ...
