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Albertsons hiring Client Success Partner (L2), Chicago, IL

Client Success Partner (L2)

Albertsons

Chicago, IL
Posted 1 weeks ago
Client travel dependent on book (monthly)

Experience Requirements

Required

3+ years of sales/retail/media experience

3 years of experience

Benefits & Perks

Benefits Package

  • Competitive wages paid weekly
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay)
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve

Full Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main responsibilities:
  • Client Partner L2 is a relationship-focused seller who is a strong analytical consultant, storyteller and negotiator.
  • Responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike.
  • Establish and foster partnerships with merchandising partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and cultivate deeper relationships with key decision makers within their accounts.
  • Provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP(+)/QBR/T2T support and more.
  • Partner with merchandising team for Winning Model/ JBP(+), Annual Planning/ T2T/ Innovation Planning needs.
  • Strive to build strong relationships across the entire CPG team (brand, agency, shopper, ecommerce).
  • Key focus on demand generation, proactive and strategic selling and program management through IO.
  • Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client's overall business goals.
  • Work in lockstep with Account Managers to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs.
  • Ensure strong data hygiene and accuracy each week for CRM inputs through IO signature.
  • Provide a map and strategic plan to attain and exceed account quota.
  • Identify and lead Annual Planning, QBR, T2T and Lunch and Learns.
  • Develop partnerships with Albertsons Merchandising Team (NCD/ASM).
  • Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer.
  • Responsible for account penetration and creating net new relationships across the client's organization with a deep understanding of overarching client business goals and objectives.
  • Ownership of improving opportunity win rate, deal slip rate, sales cycle duration, client outreach and other relevant sales metrics.
  • Provide account-level forecasting predictions.
  • Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data.
  • Ensure accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting with minimal variance.
  • Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage.
  • Continuously monitor, learn and develop knowledge of retail media landscape.
  • Client travel dependent on book (monthly).

We are looking for candidates who possess the following:
  • 3+ years of sales/retail/media experience.
  • Proven ability to meet/exceed quota, track revenue and grow accounts.
  • Demonstrates strong presentation skills with ability to prep and present based on audience including VP.
  • Proven ability to foster deep partnership with merchandising leaders.

We also provide a variety of benefits including:
  • Competitive wages paid weekly.
  • Associate discounts.
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!).
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits.
  • Leaders invested in your training, career growth and development.
  • An inclusive work environment with talented colleagues who reflect the communities we serve.

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

How to Apply