Amazon Flex
Write a Review|3.4|
★
★
★
☆
☆
Amazon Flex logo

Amazon Flex Employee Reviews in Durham, NC

Employee Insights in Durham, NC

Review information last updated January 21, 2026.

Rating Distribution

1 rating

★
☆
☆
☆
☆

Summary of Amazon Flex Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
2.6 out of 5
★
★
★
☆
☆

Based on the limited review data available across Amazon Flex operations in North Carolina, a significant and concerning trend emerges: inconsistent experiences and substantial operational challenges.
While the role offers flexibility and the potential for independent work, the overall average rating of 2.5 reflects a deeply troubled experience, particularly in Durham, where a single extremely negative review highlights serious issues with inaccurate mapping, excessively long delivery routes, inadequate compensation, and a deficient support system.
Across all locations, issues with compensation – notably lower pay than competing platforms and deductions for oversized packages – are frequently cited.
Furthermore, a lack of proactive support and communication, particularly regarding delivery volume expectations and vehicle suitability, contributes to driver frustration.
The Charlotte and Greensboro locations share concerns regarding compensation and a reactive approach to problem-solving.
The most striking commonality is the absence of detailed feedback regarding compensation, benefits, and career progression, evidenced by zero ratings in these categories across all reviews.
The experience in Charlotte, specifically, underscores the need for Amazon Flex to actively solicit and respond to granular feedback to improve driver satisfaction and operational efficiency.
The overall sentiment appears to be heavily reliant on a general impression of the company being 'good,' but this is overshadowed by significant systemic problems that require immediate attention to prevent driver attrition and build a sustainable program.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Flexibility (Implied by Nature of the Role)
  • Potential for Independent Work
  • Opportunity to Utilize Personal Vehicle (in some locations)

Cons

  • Inaccurate Mapping and Long Delivery Routes
  • Low Compensation Compared to Other Platforms
  • Lack of Proactive Support and Communication
Feb 20, 2025
1 out of 5
★
☆
☆
☆
☆
Delivery Driver

I was very unhappy with the final result.

I have experienced persistent challenges and concerns while working with Amazon Flex. Recurring issues include inaccurate mapping, frequently resulting in delivery routes extending two hours beyond the designated city limits, and the absence of clearly marked delivery stops, which disproportionately impacts female drivers requiring access to restroom facilities. The lack of consideration for diverse needs within the workforce is a significant oversight. Compensation for Amazon Flex drivers is inadequate, particularly when considering the rising costs of fuel, mileage, and vehicle maintenance. Drivers are expected to utilize personal vehicles without sufficient reimbursement for wear and tear, insurance expenses, and mandated state fees. Additionally, the support system is deficient; instances of false package claims often result in driver deactivation without adequate explanation or opportunities for resolution, causing considerable anxiety and stress. Technical difficulties with the application further exacerbate these frustrations. This experience has been profoundly negative. Amazon could significantly improve the program by addressing these systemic issues and demonstrating a greater respect for drivers’ time, resources, and overall well-being.
Compensation/Benefits
★
☆
☆
☆
☆
1/5
Job Culture
★
☆
☆
☆
☆
1/5
Management
★
☆
☆
☆
☆
1/5
Job Work/Life Balance
★
☆
☆
☆
☆
1/5
Job Security/Advancement
★
☆
☆
☆
☆
1/5

Pros

Not applicable.

Cons

The program suffers from significant issues including inaccurate mapping, inadequate compensation, a deficient support system, and technical application problems. These factors contribute to a consistently challenging and stressful work experience.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Amazon Flex. Contact us to suggest updates to this page.