Supervisor Delivery BluefieldBluefield, WV and surrounding counties

The Supervisor, Delivery will lead a team responsible for the efficient full-service delivery and merchandising of company products while meeting company distribution objectives. This role will onboard new teammates; respond to customer issues; optimize route efficiency; adhere to safety and compliance policies, and foster a positive working environment.

The Supervisor will lead and train an assigned team of merchandisers using proper techniques to develop skills, conducting up to three Right Execution Daily (RED) rides per week with the assigned delivery merchandisers.

Duties &

Responsibilities

Partner with Talent Acquisition on the hiring process, including, interview and onboarding, to ensure the right fit for the role, an excellent onboarding experience, and to achieve budgeted staffing needs

• Manage, lead, and motivate a team of Full-Service Delivery Merchandisers and Cashiers to deliver results by communicating company goals and deadlines

Engage and develop teammates through effective performance management, coaching, and training

Implement continuous improvement methods while maintaining customer focus, and embody company purpose and values to inspire servant leadership

Teach, coach, and train Delivery Merchandisers on processes and procedures necessary to maximize profit and productivity, while maintaining satisfactory customer service, through a minimum of 3 per week consistently planned and documented R.E.D. rides

Ensure core internal audit guidelines and procedures are followed and met, including cash handling, Kronos time-card management, fuel card management, etc.

Execute the company's full-service vending strategy for fill rates, flavor changes, and space to sell; oversee the delivery and merchandising of all full-service customers in the assigned territory

Utilize systems to assist with scheduling, account suspension, and frequency planning; and ensure accurate, secure, and efficient cash room operations

Monitor key business indicators including the number of cases delivered, shrink result, percentage of orders served and delivered, RED, etc., and develop action plans based on opportunities to drive productivity gains

Establish a safe working environment to ensure teammates are properly trained in safe working techniques in the trade, including safety blitzes, evaluations, annual testing, etc.

Partner cross-functionally to manage and lead effective communication with sales, warehouse, and route planning teams

Knowledge, Skills, & Abilities:

Knowledge of CCCI Sales and Delivery operations preferred

Prior leadership and management experience a plus

Must demonstrate good planning techniques and organizational skills

Ability to lead, coach and develop a team

Ability to manage constant change in a fast-paced environment

Strong computer skills SAP, Microsoft Office Excel, PowerPoint, laptop, iPad, Smart Phone

Must be able to lift and merchandise products up to 75 pounds, use of material handling units (hand cart, CooLift, Pallet Jacks)

Minimum Qualifications

High school diploma or GED

Knowledge acquired through up to 12 months of work experience

Must be able to obtain a Class A CDL

Preferred Qualifications

Two years of education beyond high school in college or technical school

Class A Commercial Driver's License

Work Environment

Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled

Equal Opportunity Employer

• All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.