DispatcherFunctional Area: RC Operations

Posting Locations: Charlotte

Schedule

5pm-5am (Overnight hours), Sunday, Monday, Tuesday and every other Saturday (12 hour shifts)

Job OverviewThe Dispatchers are expected to execute the plan, route, and schedule for an assigned fleet of trucks, trailers, and drivers to ensure optimum productivity, service levels, and revenue. They must understand and meet the needs of our customers and drivers.

The schedule is SUNDAY, MONDAY, TUESDAY AND EVERY OTHER SATURDAY.

HOURS

5pm to 5am

Duties & ResponsibilitiesProvides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers

Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth

Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (People Net) on the assigned driver board

Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day

Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manual and that drivers understand and utilize People Net Sat COMM

Assists drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)

Notifies planner, and customer service of all loads that are moved back to an "available status," answer the phone, and communicate via email in a professional manner

Completes all trip sheets to ensure payroll is accurate every week

Performs other duties as assigned

Knowledge, Skills, & AbilitiesAbility to work under stress while remaining professional at all times

Ability to listen to and understand information and ideas presented either verbally or in writing

Ability to recognize, evaluate and resolve problems

Ability to communicate well with others

Above-average writing skills and organizational skills

• Ability to take direction and follow through the map

Google reading skills

Detailed oriented

Be proactive instead of reactive

Capable of working independently, without constant supervision

Cross collaborative

Experience with Excel knowledge of transportation Management Systems (TMW Preferred)

Minimum QualificationsHigh school diploma or GED

Knowledge acquired through up to 12 months of work experience

Preferred QualificationsN/A

Work EnvironmentOffice Environment

Onsite full time

1800 Continental Blvd, Charlotte, NC 28273

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Equal Opportunity Employer

All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.