CVS Health Employee Reviews in Downers Grove, IL

Across all the employee reviews for CVS Health positions in various Illinois locations, a recurring theme is a mixed experience characterized by a significant disconnect between management priorities and employee well-being.
While work-life balance is frequently cited as a positive aspect, particularly in retail sales and general operations roles, this is often overshadowed by concerns regarding compensation, workload, and management focus.
Many reviews highlight a heavy emphasis on Key Performance Indicators (KPIs) and metrics-driven performance management, leading to a stressful environment where employee satisfaction is secondary to achieving targets.
Specifically, the reviews repeatedly mention understaffing, resulting in increased workloads and a lack of adequate support, particularly in operational roles like General and Operations Managers.
Compensation is frequently viewed as insufficient, with the KPI-driven system not adequately rewarding high performers or addressing the demands of the job.
Furthermore, a common thread is a lack of investment in employee support, contributing to a negative perception of the company's commitment to its workforce.
Despite positive feedback regarding work-life balance in some roles, the overall experience is frequently described as challenging due to these systemic issues.
The Decatur location, in particular, consistently receives the lowest ratings, with a critical focus on understaffing and a management style prioritizing metrics over employee well-being.
The reviews underscore the need for CVS Health to address these issues proactively to improve employee satisfaction and retention.