Fan Relations Specialist
Dairy Queen
Responsibilities
Primary Duties
- Greet every guest with warmth and energy to create a 'Wow!' experience.
- Assist guests with orders and ensure 100% accuracy every time.
- Resolve concerns or complaints with professionalism and empathy.
- Maintain clean and welcoming guest areas, including dining room and restrooms.
- Promote surveys and encourage feedback to help us grow.
- Identify regular guests and personalize their experience.
- Collaborate with the kitchen team to ensure smooth operations.
Experience Requirements
Required
Minimum 1 year of experience in fast food or full-service dining.
1 year of experience
Benefits & Perks
Benefits Package
- Opportunities for advancement into shift lead or management
- Employee recognition & monthly bonus opportunities
- Flexible scheduling
- Supportive team culture
- Help shape the future of customer service excellence in quick-service dining
Required Skills
Soft Skills
Full Job Description
Location: Dairy Queen
Starting Pay: $15/hour (Full-Time)
Are you passionate about exceptional customer service? Do you thrive in a fast-paced environment and love making people smile? Join our team as a Fan Relations Specialist and be the face of Dairy Queen's commitment to unforgettable service!
About the RoleAs a Fan Relations Specialist, you'll play a critical role in delivering legendary service to every guest who walks through our doors. This is more than just a cashier or front counter job; it's a customer engagement position designed to build fan loyalty and enhance the overall experience.
Key Responsibilities- Greet every guest with warmth and energy to create a "Wow!" experience.
- Assist guests with orders and ensure 100% accuracy every time.
- Resolve concerns or complaints with professionalism and empathy.
- Maintain clean and welcoming guest areas, including dining room and restrooms.
- Promote surveys and encourage feedback to help us grow.
- Identify regular guests and personalize their experience.
- Collaborate with the kitchen team to ensure smooth operations.
- Customer-first mindset; you genuinely care about people.
- Minimum 1 year of experience in fast food or full-service dining.
- Strong communication skills; friendly, clear, and professional.
- Ability to stay calm under pressure and handle multiple priorities.
- Willing to work evenings, weekends, and holidays as needed.
- Positive attitude and team spirit; we work hard and have fun doing it!
- Comfortable using a POS system and learning simple digital tools (e.g., surveys, scheduling apps).
- Starting at $15/hour with growth potential.
- Opportunities for advancement into shift lead or management.
- Employee recognition & monthly bonus opportunities.
- Flexible scheduling.
- Supportive team culture.
- Help shape the future of customer service excellence in quick-service dining.
Ready to Join the Team? Apply now and become part of a guest-focused culture that values your voice, your growth, and your commitment to excellence.
Submit your resume or stop by in-store to apply today!
How to Apply
Submit your resume or stop by in-store to apply today!
Dairy Queen
About
Founded in 1940 in Illinois, Dairy Queen is famous for its Blizzards and soft-serve ice cream. It has over 7,000 locations worldwide. Jobs include food service, management, and franchise operations. F...
Dairy Queen pays $13 for Cashier in Winter Garden, Florida, with most salaries ranging from $10 to $16. Pay can vary based on role, experience, and local cost of living.
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