DoorDash Jobs

Platform Implementation Supervisor

DoorDash Commerce Platform is DoorDash's first restaurant software-as-a-service business unit offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants to reach customers through their own first-party channels.

Our newly launched Commerce Platform Merchant Success Operations pod focuses on ensuring merchants have a seamless experience during their onboarding and launch. Our team strives to make their transition from their current tech stack to our DoorDash Commerce Platform products fast, simple, and specialized to their business needs. Plus, this team offers continuing support to our merchants, proactively aiming to create product clarity and help them grow.

Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their launch, and delivers top-tier service and support.

About the Role

We are looking for a Platform Implementation Supervisor to lead and coach a team of Platform Implementation Managers. The Supervisor is responsible for driving team performance, operational excellence, and delivering a best-in-class onboarding experience for our SMB merchants.

This role is hands-on - you will mentor your team, unblock complex merchant onboardings, improve internal processes, and partner closely with Sales, Account Management, Support, and Product teams to elevate the merchant experience.

You will report to the Associate Manager, Strategy & Operations, and work within the Commerce Platform organization.

You're Excited About This Opportunity Because You Will

Lead and develop a team of Platform Implementation Managers (PIMs), including day-to-day coaching, career development, and performance management.

Drive operational excellence: Ensure timely and high-quality merchant onboarding execution across the team.

Unblock complex implementations: Step into high-risk onboardings to problem-solve alongside PIMs and ensure successful merchant outcomes.

Elevate the merchant

experience: Analyze merchant feedback, identify trends, and drive initiatives to improve onboarding satisfaction and reduce time-to-value.

Partner cross-functionally: Collaborate with Sales, Account Management, Product, and Support teams to align on best practices and ensure smooth handoffs.

Refine and scale processes: Identify opportunities to streamline onboarding processes, documentation, and reporting.

Own team metrics: Track and report on onboarding completion rates, merchant satisfaction, and internal quality standards.

We're Excited About You Because

Bachelor's degree or equivalent experience.

57 years of professional experience, including 2

• years in a client-facing onboarding, implementation, project management, or customer success role.

2

• years of people leadership

experience: you have coached, mentored, or directly managed others.

Experience handling cross-functional projects with multiple stakeholders.

Strong operational and problem-solving skills you find ways to unblock others and drive results.

Tech-savvy: able to dig into website integrations, troubleshoot basic technical issues, and guide merchants through solutions.

Merchant-first mindset: you know that every interaction shapes the merchant experience.

Excellent communication skills, both verbal and written.

We expect this position to be filled by April 12, 2026.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers.

We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.