DoorDash Employee Reviews in Norfolk, VA

Across the three employee reviews from DoorDash locations in Virginia – Ruther Glen and Norfolk – a consistent and profoundly negative experience is emerging for drivers.
The overriding theme is a severe disconnect between DoorDash’s operational expectations and the realities faced by its workforce.
A central issue across all locations is financial compensation, with drivers reporting consistently low hourly rates (often exceeding $10) coupled with a lack of gasoline reimbursement, creating a significant strain on their earnings.
Furthermore, operational challenges are frequently cited, including GPS inaccuracies leading to extended order times and penalties, a high volume of drivers competing for limited orders (particularly in Ruther Glen), and rigid scheduling structures.
The reliance on the app for scheduling, rather than proactive support, exacerbates these problems, creating a stressful and demanding environment.
Drivers repeatedly express frustration with the lack of responsiveness from DoorDash regarding operational issues and support, often leading to a feeling of being unsupported and undervalued.
The reviews consistently highlight a reactive rather than proactive approach from DoorDash.
The high demand in locations like Ruther Glen results in oversaturated markets and drivers struggling to accept deliveries, while GPS inaccuracies and extended wait times directly impact performance evaluations and compensation.
The lack of structured support and scheduling contributes to a perception of a high-pressure, unsustainable work model.
While the app offers scheduling flexibility, this is often overshadowed by the operational difficulties drivers encounter.
The consistent negative feedback suggests a critical need for DoorDash to reassess its operational strategies and improve driver support to mitigate these issues and retain its workforce.