H-E-B Jobs

Lead in Curbside

As a Lead in Curbside, you'll spend most of your time serving as a backup to the Manager in their absence, select product to fill eCommerce online orders and package them in accordance with Standard Operating Procedures (SOPs). You'll ensure all perishable and non-perishable eCommerce merchandise areas are clean and free of debris and provide a well-stocked and maintained department while providing superior customer service.

Key Responsibilities &

Essential Functions

Store Lead Operations / Training: May serve as backup to department manager and typically works opposite shift to manager

• Coordinates Department activities in the absence of the Manager
• Reviews / maintains retail control paperwork for eCommerce
• Provides feedback on current process and procedures for future needs of the business
• Communicates with Manager or Store Leadership on any issues or concerns as they arise

Supervises, coaches, develops, and trains eCommerce team; supervises Partners in absence of Dept Manager

In absence of Manager, discusses / helps resolve opportunities with other Dept Managers, Delivery Providers, and offsite fulfillment leaders

Achieves / monitors productivity standards

Uses a digital tool to select items necessary to complete order, pack and put away customer orders in staging area, retrieve orders for Customers, review customer orders, and communicate changes and adjust orders

Customer Service: Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed

Packages / transports / loads groceries and merchandise from the Store to the Customers vehicle

Models superior customer service for other Partners

Sanitation / Stocking / Food Safety: Gathers baskets and picks up trash inside and outside eStore as needed

Loads / unloads / moves heavy, bulky products to support eCommerce order selection

Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key

Requirements

Age Requirement: 18

Experience

1

Knowledge/Skills/Abilities: Expert customer service skills Strong communication & listening skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to deal with problems involving several concrete variables in standardized situations Ability to prioritize and handle cross-functional tasks Ability to work a flexible schedule Ability to use material-handling equipment and maintain license

Education

Education from a college or technical school, or high school diploma (or GED)

Licenses/

Certifications

Physical Demands &

Working Conditions

Perform in a fast-paced work environment which requires detailed work and precision

Work with Customers and stay attentive to their needs

Work a flexible schedule, based on business needs

Constantly walk, reach at waist, grasp

Frequently reach at knees, push / pull with arms

Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements

Occasionally be exposed to cold conditions, wet conditions, and loud noises

Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 2/1/2024