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IKEA Employee Reviews in Columbus, OH

Employee Insights in Columbus, OH

Review information last updated December 3, 2025.

Rating Distribution

1 rating

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Summary of IKEA Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
3.7 out of 5
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Across the five IKEA Ohio locations, a significant and recurring theme is employee dissatisfaction driven primarily by workload and staffing levels.
The Columbus (Parts Salesperson & Customer Service Representatives) and Hamilton (Retail Salesperson) locations consistently reported excessive workloads, understaffing, and burnout, leading to low overall ratings.
This is coupled with concerns around management stability, particularly evident in the Customer Service Representatives’ review with high turnover and a perceived lack of support.
The Hamilton location, while receiving exceptionally high praise (5/5) for compensation, benefits, and culture, is based on a severely limited sample size and requires further validation.
The West Chester and Columbus Retail Salesperson roles also reported challenges, though with minimal data.
A notable positive across multiple locations, particularly the Hamilton and West Chester locations, was the consistently strong feedback regarding compensation, benefits, career opportunities, and work-life balance.
However, it's critical to recognize the overwhelming reliance on limited data, especially the two-review sample sizes for the West Chester and Columbus Retail Salesperson roles, which necessitates a cautious interpretation of the findings.
The overarching message is that while IKEA Ohio offers attractive benefits and a generally positive work environment for some, significant operational issues—particularly around staffing, workload, and management support—need urgent attention to ensure employee well-being and retention across all locations.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Strong Compensation and Benefits (Frequently Mentioned)
  • Positive Culture and Values (Frequently Mentioned)
  • Career Opportunities (Frequently Mentioned)
  • Work-Life Balance (Mentioned across multiple locations)
  • Positive Initial Impression (West Chester & Columbus Retail Salesperson)

Cons

  • Excessive Workload & Understaffing (Columbus Parts Salesperson, Columbus Customer Service, Hamilton Retail Salesperson)
  • High Management Turnover (Columbus Customer Service)
  • Micromanagement (Columbus Customer Service)
  • Lack of Support (Columbus Customer Service)
  • Limited Data & Small Sample Sizes (West Chester, Columbus Retail Salesperson)
Mar 5, 2025
2 out of 5
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Customer Service

Management needs real changes and better pay.

This role offers opportunities for diverse responsibilities, however, the expectation to perform multiple roles simultaneously impacts compensation, resulting in a wage below the market average. Scheduling challenges are consistently experienced, and adherence to break and lunch periods is frequently inconsistent. The team is frequently understaffed, leading to increased workloads and potential for burnout. Management turnover is high, often attributed to difficulties in implementing process improvements. Staff frequently require guidance and support, and there is a tendency for management to direct employees on tasks despite demonstrated proficiency. The holiday season presents particularly demanding periods. While colleagues are supportive, adequate support is not consistently available to address challenging customer interactions or escalated situations.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from IKEA. Contact us to suggest updates to this page.