Instacart
Write a Review|3.4|
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Working at Instacart: Reviews, Salaries, and Jobs

Is Instacart a good place to work?

Company Overview

Launched in 2012, Instacart connects customers with personal shoppers to deliver groceries. Careers include personal shoppers, drivers, and tech roles. Fun fact: Instacart was founded by a former Amazon employee who noticed a gap in grocery delivery services.

Rating Distribution

67 ratings

Company Size:

10,000+ employees

Founded in:

2012

Location:

San Francisco, CA

Industry:

Delivery Services

Revenue:

Revenue not available

CEO:

Fidji Simo

Instacart Employee Reviews Overview

Summary of Instacart Employee Feedback (AI-Generated)

3.4 out of 5

Across all Instacart employee reviews, a recurring theme is the variability of the experience, heavily influenced by location and specific role.
While many employees appreciate the flexibility and opportunity to earn supplemental income, particularly those in roles like Driver/Sales Worker or Retail Salesperson, significant concerns consistently emerge regarding compensation, job security, and performance evaluation.
Notably, a common complaint revolves around inconsistent pay rates and the reliance on customer feedback for performance assessments, which can lead to unpredictable work and potential termination.
Several reviews highlighted a need for proactive communication, careful handling of goods, and diligent management of flexible scheduling to maximize earnings.
Furthermore, a strong emphasis was placed on the importance of seeking alternative income streams due to the precarious nature of the work.
Despite these challenges, there's a consistent acknowledgement of the positive aspects of the Instacart experience, primarily centered around the ability to set one's own hours and the opportunity to interact with customers.
However, the overall sentiment leans toward caution and a recognition of the need for adaptability and resilience.
The reviews consistently point to the need for a worker to be highly self-motivated and prepared for a potentially inconsistent work experience.
Several locations and roles exhibited greater satisfaction than others.
Reviews from Seattle and Port Orchard, WA, for example, indicated a greater appreciation for career development opportunities and a supportive company culture.
Conversely, reviews from locations like Coquille, OR, and Port Orchard, WA, frequently emphasized financial instability and the challenges associated with subjective performance evaluations.
The reviews demonstrate a clear geographic and role-dependent variation in the Instacart experience, suggesting that potential employees should carefully research specific locations and roles before committing to the company.
The emphasis on seeking alternative income streams suggests a degree of risk associated with the Instacart employment model.
Finally, a critical element across all reviews is the need for proactive communication and a strong sense of self-reliance.
Whether it's requesting approval for substitutions, meticulously documenting customer feedback, or actively managing one’s schedule, employees consistently recognized the importance of taking control of their Instacart experience.
This suggests that success within the Instacart model requires not only adaptability and resilience but also a high degree of personal responsibility and initiative.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Flexible Scheduling
  • Opportunity to Earn Supplemental Income
  • Customer Interaction (in some roles)

Cons

  • Low Compensation Rates
  • Subjective Performance Evaluations
  • Job Insecurity

Pay Overview at Instacart

$51
/ hour

Instacart is $51, with most salaries ranging from $34 to $79. Compensation can vary depending on job title, experience level, and location.

Median
$51
Low
$34
High
$79

Latest Job Openings at Instacart

Instacart

Sales Associate - San Francisco/Los Angeles

Instacart
San Francisco, California
Today
Transforming the Grocery Industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity...
View More
Instacart

Machine Learning Engineer II, Economics

Instacart
San Francisco, California
Today
Join Instacart We're transforming the grocery industry. At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity...
View More
Instacart

Senior Staff Machine Learning Engineer, Ads Quality

Instacart
San Francisco, California
Today
Transforming The Grocery Industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity...
View More
Instacart

Senior Director, Media

Instacart
San Francisco, California
Today
Senior Media Leader We're looking for a senior media leader to lead one of the largest growth levers at Instacart. This role will own media strategy, budget optimization, and channel execution for full funnel media across an array of channels from traditional linear TV to the latest online platforms. This...
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Instacart

Principal Product Manager, Consumer Innovation

Instacart
San Francisco, California
Today
Principal Product Manager Instacart's Shopping Experience team is focused on making it effortless for people to discover, plan, and shop the food that fuels their lives. We're building intuitive, trustworthy experiences that help customers find inspiration, make healthier choices, and get from idea to checkout with confidence. We're looking for...
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Instacart

Sales Associate

Instacart
San Francisco, California
Today
Transforming the Grocery Industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity...
View More
Instacart

IT Logistics Specialist (Contractor)

Instacart
San Francisco, California
Today
IT Logistics Specialist We're transforming the grocery industry. At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting...
View More
Instacart

Digital Media, Ads & Marketing Counsel

Instacart
San Francisco, California
Today
Legal Counsel Opportunity At Instacart We're transforming the grocery industry. At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we...
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Instacart

Senior IT Support Specialist

Instacart
New York, New York
Today
Senior IT Support Specialist We're transforming the grocery industry. At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see...
View More
Instacart

Senior Machine Learning Engineer II, Growth Modeling

Instacart
San Francisco, California
Today
Tech Lead Opportunity At Instacart We're transforming the grocery industry. At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we...
View More

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