Senior Associate, AV Support Strategic PlanningStrategy & Program Operations, Community Operations New York, New York | San Francisco, California | Chicago, Illinois | Washington, District of Columbia Full Time

About the RoleThe Global Community Operations organization provides support to Uber customers and various partners. As autonomous vehicles (AVs) become an increasingly important part of our offering, we are seeking a highly motivated and detail-oriented Senior Strategic Planning Associate to help manage the operational rhythm and planning efforts for AV Support. This role will be critical in leading key planning cadences, driving workforce and financial tracking, and informing agent strategy decisions.

You will partner closely with cross-functional stakeholders across Finance, Operations, Product, and Community Operations to build scalable mechanisms that guide investments, headcount strategy, and performance tracking across AV Support verticals including Rider/Eater Support, Remote Vehicle Assistance, and Field Support Operations.

This role sits at the intersection of financial rigor and strategic judgment - you will build and defend the operating plan, own headcount and budget forecasting, and advise on how our support network should evolve. This is not a traditional FP&A role, the right candidate brings strong financial foundations alongside the ability to form and influence business strategy.

What You'll DoLead Strategic Planning Cadences: Act as the point of contact for AV Support's mid-year and annual planning cycles, owning financial and operational components such as headcount forecasts, OKRs, and investment asks. Lead ad hoc strategic investment decisions to inform high-impact decisions in a rapidly evolving space

Workforce and Budget Management: Own headcount planning and forecasting across Mobility CX, Delivery CX, Remote Assistance, and Field Support Ops. Track actuals vs plan and proactively flag risks and actionable recommendations. Develop cost models across support functions, including labor, vendor spend, and infrastructure investments.

Support Agent Network Strategy Projects: Manage our network strategy - leading initiatives focused on agent footprint strategy, channel mix, automation, and enablement priorities across key functions. Build our long-term roadmap, ensuring alignment between our network strategy and evolving AV operational needs.

Define Performance Targets & Enable Decisions: Set targets and measure performance across key support metrics - ensuring robust, defensible planning assumptions and methodologies. Build executive-ready narratives translating operational plans into clear business insights.

Partner Cross-Functionally: Collaborate with Finance, Ops, and CommOps to align on headcount, budget, and operational strategy.

Basic Qualifications4

• years of experience in strategic finance, FP&A, investment banking, corporate strategy, or management consulting

Bachelor's degree

Preferred QualificationsHigh proficiency in Excel/Google Sheets and ability to work with large data sets

Strong track record in customer experience strategy or sales

Experience with financial and headcount planning, preferably in a support operations or tech environment

Proven experience in working with diverse set of functions and stakeholders in complex organizational settings

Strong analytical and organizational skills with experience managing planning or reporting processes

Excellent communication and stakeholder management capabilities

Strong critical thinking skills with the ability to use data to develop strategies and make decisions quickly

Prior exposure to autonomous vehicle programs or similar high-innovation spaces

Strong communication and presentation skills, including experience presenting data & insights to senior audiences

SQL proficiency is a plus