Sr Strategy & Planning Associate, Pickup Merchant/GTM Lead

Operations
New York, New York | San Francisco, California | Chicago, Illinois
Full Time

About the Role
Scaling Uber's largest growth bet requires operational excellence and rigorous execution. We are looking for a Senior Operations Manager with a strong program management lens to drive the global Pickup program. You will be the "engine room" of the team, ensuring our 3-Phase Growth Bet plan is executed on time across all regions, while leading special projects focused on improving the margin profile of the business.

What You'll Do

• Global Program Governance: Manage the "Growth Bet" execution plan. You will coordinate with regional leads in US&C, EMEA, and APAC to track progress against the 3 phases: Foundations, ISP Setup, and Execution.
• Margin & Profitability Projects: Lead special projects designed to improve the program's margin profile. This includes workstreams on reducing Unfulfilled Order (UFO) costs, fraud mitigation, and optimizing variable spend.
• Operational Scalability: Identify manual processes (e.g., manual merchant outreach, menu updates) and partner with CommOps and Tech to build automated, scalable solutions.
• Business Rhythm: Own the global governance cadence, including Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs). You will ensure we are tracking against our Gross Bookings and Trip targets.
• Cross-Regional Standardization: Ensure best practices (playbooks) for audit processes and merchant onboarding are shared and standardized across markets (e.g., taking learnings from the US ISP sprint and applying them to the UK/FR).

Basic Qualifications

• 4+ years of experience: In program management, operations, or finance.
• Project Management: Proven ability to manage complex, global projects with multiple stakeholders and timelines.
• Financial Literacy: Strong understanding of P&L components. Ability to identify cost-saving opportunities and drive efficiency projects.
• Process Oriented: A passion for building structure out of ambiguity and creating scalable processes.
• Bachelor's degree.

Preferred Qualifications

• PMP or similar project management certification.
• Experience working with central and regional teams in a matrixed organization.
• Experience with fraud or risk operations.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.