Account Manager - Mandarin

Account Management, Sales & Account Management in New York, New York - Full Time

About the Role
Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As an Account Manager for our Mandarin-speaking merchant community, you aren't just a point of contact; you are a strategic partner helping local businesses bridge the digital and real worlds.

This role is about more than just maintaining relationships; it's about driving growth in a high-stakes, fast-moving environment. You will manage a high-value portfolio of Mandarin-speaking SMB and Mid-Market restaurants, helping them navigate the complexity of the Uber Eats platform. You'll need to be resilient, resourceful, and culturally adept to turn "no" into "how." If you are energized by the messy reality of doing big things and want to own the success of our merchant partners, this is where you'll grow.

What You'll Do

• Navigate and grow a high-value book of business, focusing on Mandarin-speaking restaurant partners to maximize their potential on the Uber Eats platform.
• Build deep trust by proactively maintaining communication channels via phone, email, and face-to-face meetings, ensuring our partners feel supported in their native language.
• Identify growth opportunities through product adoption and location expansion, and move with urgency to upsell marketing products like ads and promotions.
• Unblock partners by collaborating across operations and sales to resolve messy issues and technical friction points quickly.
• Lead business reviews by tracking merchant KPIs and OKRs, turning complex data into clear, actionable stories that help partners see the value of staying and growing with Uber.
• Identify and mitigate risks to ensure 100% account retention, acting with grit to solve problems before they escalate.
• Standardize excellence by building processes and best practices within your territory that improve the merchant experience at scale.
• Act as an ambassador for Uber Eats, ensuring our Mandarin-speaking community understands and leverages our mission and product to its fullest.

Basic Qualification

• Proficiency in Mandarin and English (written and verbal) is required to effectively support our merchant partners and collaborate with internal stakeholders.
• Minimum of 3 years of experience in sales, account management, or operations.
• Strong ownership mindset with a track record of hitting quarterly targets and managing multiple competing priorities.

Preferred Qualifications

• Cultural Intelligence: Experience working with Mandarin-speaking business owners and an understanding of the unique market dynamics within this community.
• Data Storytelling: Proficiency in taking raw commercial data and making it digestible through charts, graphs, and visuals to influence partner decisions.
• Adaptability: A self-starter attitude with the ability to stay steady and productive in a high-ambiguity, autonomous environment.
• Negotiation Skills: Ability to clearly frame a value proposition, navigate tough objections, and eliminate barriers to gain commitment.
• Strategic Hustle: Willingness to get in the weeds with high-value partners while keeping a high-level view of long-term revenue and retention goals.

For New York, NY-based roles: The base salary range for this role is USD$69,500 per year - USD$77,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of compensation. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.